Learn why Upwork suspended accounts in Russia and Belarus, how you can appeal the location-based suspension, and what it means for your Upwork stats.
In this article
- Why did Upwork suspend customer accounts from Russia and Belarus?
- My account was suspended, but I'm not in a sanctioned region. How can I appeal?
- If I change my address on Upwork after being suspended due to location, will my account be reactivated?
- How can I withdraw funds that are still in my account if my account has been suspended due to my location?
- What happens to my Job Success Score (JSS) if I'm suspended due to my location?
Why did Upwork suspend customer accounts from Russia and Belarus?
In March 2022, we made the difficult decision to suspend business operations in Russia and Belarus.
As a result, we suspended your Upwork account because our records indicated you are located in one of these countries.
We hope to be able to restore your account in the future, and we are taking measures to make sure that the reputation you’ve built on our site remains intact.
This means that in addition to securely maintaining your account information, we also will make sure the feedback you’ve received isn’t lost.
If you're a freelancer, rest assured that your Job Success Score will also be preserved and not negatively impacted. Your score will not go down while your account is suspended.
My account was suspended, but I'm not in a sanctioned region. How can I appeal?
If you believe we have made a mistake, you may appeal this decision. Learn more about appealing an account suspension. You can also submit a suspension appeal if your address has changed to an unsanctioned country.
If I change my address on Upwork after being suspended due to location, will my account be reactivated?
In order to continue work on the Upwork platform, you must be located in a region where we currently operate. If this is the case now, you may appeal our past decision by submitting a suspension appeal.
How can I withdraw funds that are still in my account if my account has been suspended due to my location?
All payments should have been released to the payment method you have on file with us by May 2022. If you have additional funds in “pending” status or a payment has been returned to us, please reach out. We'll be happy to review your account and explain your options.
What happens to my Job Success Score (JSS) if I'm suspended due to my location?
We will preserve the hard-earned JSS of freelancers and agencies that were suspended as a part of this change. Your score will not go down while your account is suspended.