In March 2022, we made the difficult decision to suspend business operations in Russia and Belarus.
For now, we’ve suspended your Upwork account because our records indicate you are located in one of these countries.
We hope to be able to restore your account soon, and are taking measures to make sure that the reputation you’ve built on our site remains intact.
This means that in addition to securely maintaining your account information, we also will make sure the feedback you’ve received isn’t lost.
If you're a freelancer, rest assured that your Job Success Score will also be preserved and not negatively impacted. Your score will not go down while your account is suspended.
Is your Upwork account suspended for a different reason? Learn more here
Frequently Asked Questions
If you believe we have made a mistake, you may appeal this decision by submitting a suspension appeal. You can also submit a suspension appeal if your address has changed to an unsanctioned country.
In order to continue work on the Upwork platform, you must be located in a region where we currently operate. If this is the case now, you may appeal our past decision by submitting a suspension appeal.
If your primary payment method on file will be impacted by sanctions, all payments should have been released to the payment method you have on file with us by May 31, 2022. If you have additional funds in “pending” status or a payment has been returned to us, please reach out. We'll be happy to review your account and explain your options.
As of May 1, 2022, no payments could be made through Upwork to freelancers impacted by Upwork’s decision to cease operations in Russia and Belarus. If your freelancer chooses to relocate to a region where we operate or there are changes in this policy, they are welcome to continue working through Upwork at that time.
As of May 1, 2022, no further payments could be made through Upwork by clients impacted by Upwork’s decision to cease operations in Russia and Belarus. If your client chooses to relocate to a region where we operate or there are changes in this policy, they are welcome to continue working and making payments through Upwork at that time.
As of May 1, 2022, no further work could be submitted through contracts closed as part of Upwork’s decision to cease operations in Russia and Belarus. In the event that either party chooses to relocate to a region where we operate or there are changes in this policy, we welcome you to continue working together through Upwork at that time.
We will preserve the hard-earned JSS of freelancers and agencies that were suspended as a part of this change. Your score will not go down while your account is suspended.