In March, we made the difficult decision to suspend business operations in Russia and Belarus.

For now, we’ve suspended your Upwork account because our records indicate you are located in one of these countries.

We hope to be able to restore your account soon, and are taking measures to make sure that the reputation you’ve built on our site remains intact.

This means that in addition to securely maintaining your account information, we also will make sure the feedback you’ve received isn’t lost.

If you're a freelancer, rest assured that your Job Success Score will also be preserved and not negatively impacted. Your score will not go down while your account is suspended.

 

Is your Upwork account suspended for a different reason? Learn more here

Frequently Asked Questions

My account has been suspended, but I am not in a sanctioned region. How can I appeal?

If you believe we’ve made a mistake, please let us know by emailing us at support-appeals@upwork.com. We want to review your case closely, so please give us 72 hours to reply back.

If I change my address on Upwork will my account be reactivated?

In order to continue work on the Upwork platform, you must be located in a region where we currently operate. If this is the case, you may forward an email to support-appeals@upwork.com so that we can review your request.

How can I withdraw funds that are still in my account?

If your primary payment method on file will be impacted by sanctions, all payments should have been released to the payment method you have on file with us by May 31, 2022. If you have additional funds in “pending” status or a payment has been returned to us, please email us at support-responses@upwork.com. We'll be happy to review your account and explain your options.

I owe my freelancer money, how can I get it to them?

Effective May 1, 2022, no further payments can be made through Upwork to freelancers impacted by Upwork’s decision to cease operations in Russia and Belarus. If your freelancer chooses to relocate to a region where we operate or there are changes in this policy, they are welcome to continue working through Upwork at that time.

My client owes me money, how can I receive it?

Effective May 1, 2022, no further payments can be made through Upwork by clients impacted by Upwork’s decision to cease operations in Russia and Belarus. If your client chooses to relocate to a region where we operate or there are changes in this policy, they are welcome to continue working and making payments through Upwork at that time.

I have work I completed for my client, how can I send it to them?

Effective May 1, 2022, no further work can be submitted through contracts closed as part of Upwork’s decision to cease operations in Russia and Belarus. In the event that either party chooses to relocate to a region where we operate or there are changes in this policy, we welcome you to continue working together through Upwork at that time.

What happens to my Job Success Score (JSS) as part of this change?

We will preserve the hard-earned JSS of freelancers and agencies that were suspended as a part of this change. Your score will not go down while your account is suspended.

We are carefully monitoring the ongoing conflict and doing our best to share what we know and how we can help. You can visit our Community to see the latest and we will continue to update this information as needed.

Our support team members are also here to help. For more information, please use the "Get Support" button in the bottom, left-hand corner of this page.

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