About Agencies

Setting up an agency on Upwork Client invitation to create an agency Create an agency Agency profile Build your agency Agency member settings, roles, and permissions Agency ros...

Invitation to Create an Agency

Clients can send BYO (Bring Your Own) invitations to agencies they know outside of Upwork. They’re asking you to join Upwork and continue doing business with them through our ma...

Create an Agency

If you want to create an agency and sell the services of other workers, you’ll first need to create a freelancer account for the agency owner. Once that account is activated: G...

Agency Profile

An agency account contains agency info and showcases freelancers associated with your agency. Your agency profile is your opportunity to brand your agency and, by extension, you...

Build Your Agency

To add team members to your agency, you will need to upgrade to an Agency Plus membership. To add someone to your agency: Go to your Accounts menu (∨) > Settings > Member...

Agency Settings and Permissions

Agency owners and admins can edit agency members' roles and permissions in the Accounts menu (∨) > Settings > Members & Permissions. Member Roles Owner – This person ...

Manage Agency Roster and Visibility

Business managers edit exclusive agency freelancers' profile rates and visibility in Find Work > Agency Roster. Member’s Profile Rate – Set the rate displayed on the profile...

Agency Proposals and Offers

Business managers can submit a proposal on behalf of any agency member. They can edit or withdraw all agency proposals and accept or decline all offers. Agency members can also ...

Agency Contracts

Business managers can edit terms of or end all agency contracts. Both the contracted agency member and all business managers can submit milestones on fixed-price contracts. All ...

Agency Finances

All agency contracts are paid to the agency's account. Your agency’s balance will be sent to you on a schedule you set, or you can access your funds at any time in your Accounts...

Close an Agency

If you choose to close your agency, your agency “company” will be closed and agency’s profile will be deleted, but your freelancer account will remain active. Your Job Success S...

Join an Agency

The only way to join an agency is to be invited by an agency administrator. Your relationship with them is managed privately outside of Upwork. Agency relationship types Exclusi...

Work for an Agency

Every agency is a unique business and there are many things that Upwork enables both you and your agency to do. Talk to your agency manager about how they want these processes t...

Leave an Agency

In your Upwork account, you can leave an agency at any time. If you choose to do so, you will keep your Upwork profile and related work history from your time in the agency. To ...

Agency Membership and Connects

For $20/month, your agency will get 80 Connects per month (shared among all agency members), the ability to purchase additional Connects (for $1 per Connect), and the ability to...

Agency Programs and Perks

Upwork has three programs that offer eligible agencies special perks and opportunities. The purpose of each program is a little different: Rising Talent: To help you build your...

Agency Job Success Score

Is the Job Success Score (JSS) calculated differently for agencies? The score is calculated using the same formula for agencies. But instead of contracts of just one freelancer,...

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