Mediation Assistance

Upwork offers mediation assistance for 30 days after a payment is made. This is separate from our formal refund requests and disputes processes. If your own attempts to resolve ...

Dispute a Freelancer’s Hours

Fixed-price contract? Go here instead. Dispute a freelancer’s hours Upwork Hourly Protection allows you to dispute a freelancer’s hours if you feel the freelancer has billed you...

Get an escrow refund on a fixed-price contract

Fixed-price contracts require clients to put funds into escrow in advance so that once a freelancer successfully completes the project or a portion of it (we call these mileston...

Respond to a Freelancer’s Fixed-Price Escrow Dispute

While the vast majority of work done on Upwork goes smoothly for both parties, it's inevitable that an occasional dispute arises. Our escrow dispute system is structured to prot...

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