Unresponsive Freelancers

If you are working with a freelancer and they become unresponsive for a long period of time, it may be best to pause the contract and wait for contact from the freelancer. In so...

Dispute a Freelancer’s Hours

Fixed-price contract? Go here instead. Upwork Hourly Protection allows you to dispute a freelancer’s hours if you feel the freelancer has billed you for more time than they work...

Get an Escrow Refund

Fixed-price contracts require clients to put funds into escrow in advance so that once a freelancer successfully completes the project or a portion of it (we call these mileston...

Respond to an Escrow Dispute

While the vast majority of work done on Upwork goes smoothly for both parties, it's inevitable that an occasional dispute arises. Our escrow dispute system is structured to prot...

Mediation Assistance

Upwork offers mediation assistance for 30 days after a payment is made. This is separate from our formal refund requests and disputes processes. If your own attempts to resolve ...

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