Desktop App Troubleshooting

If you see error messages, quit the app and then reopen it. This will force it to load any updates from Upwork. If the issue continues, check this list (below) of known issues a...

Work Diary Troubleshooting

The Upwork desktop app is a very accurate tool. But like any tool, it has its limitations. Check below for some of the most common culprits if your Work Diary isn't showing your...

Time-Caching Mode in the Desktop App

The Upwork desktop app has a time-caching mode so you can continue logging time through minor Internet connection issues or Upwork site maintenance. Usually, the cache will auto...

My contract isn’t listed in the desktop app

Only active, hourly contracts will appear in your list for time tracking purposes. You can check your contract status here. If the contract is paused, has ended, or hasn’t start...

Desktop App Download Failed

Here are the most common reasons for a failed download and how you can fix each: Firewall or proxy server issue – Contact your system administrator to allow access. Poor Intern...

Virus warning or black screenshots

The Upwork desktop app is completely safe. However, because it uses various API technologies to capture and record screenshots, some virus scans mistake this capturing and trans...

Mac App Excessive CPU Usage

In some cases, the Upwork Team App for Mac (more specifically the "Upwork Helper" process) will develop excessive CPU usage. If this occurs: First, confirm you are ru...

Older version of desktop app is running

Older versions of the desktop app can prevent the current version from running properly. Please ensure you only have one version of the desktop app installed on your machine. If...

Linux Troubleshooting for Upwork Desktop App

Install on Debian 8, Ubuntu 16.04, Mint Install on Fedora 24 Install on OpenSuSE 42.1 Install on Centos 7 – Not possible Icon Missing in System Tray Application Stuck in Update...

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