Troubleshoot Desktop App

If you see error messages, quit the app and then reopen it. This will force it to load any updates from Upwork. If the issue continues, check this list (below) of known issues a...

Troubleshoot Work Diary

The Upwork desktop app is a very accurate tool. But like any tool, it has its limitations. Check below for some of the most common culprits if your Work Diary isn't showing your...

Time-Caching Mode

The Upwork desktop app has a time-caching mode so you can continue logging time through minor Internet connection issues or Upwork site maintenance. Usually, the cache will auto...

Contract Not Listed in Desktop App

By default, only active, hourly contracts will appear in your list for time-tracking purposes (this can be changed in the desktop app’s advanced settings). You can check your co...

Desktop App Download Failed

Here are the most common reasons for a failed download and how you can fix each: Firewall or proxy server issue – Contact your system administrator to allow access. Poor Intern...

Virus Warning or Black Screenshots

The Upwork desktop app is completely safe. However, because it uses various API technologies to capture and record screenshots, some virus scans mistake this capturing and trans...

Excessive CPU Usage (Mac)

In some cases, the Upwork Team App for Mac (more specifically the "Upwork Helper" process) will develop excessive CPU usage. If this occurs: First, confirm you are ru...

Older Version of Desktop App is Running

Older versions of the desktop app can prevent the current version from running properly. Please ensure you only have one version of the desktop app installed on your machine. If...

Troubleshoot Desktop App (Linux)

Install on Debian 8, Ubuntu 16.04, Mint Install on Fedora 24 Install on OpenSuSE 42.1 Install on Centos 7 – Not possible Icon Missing in System Tray Application Stuck in Update...

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