Two-Step Security Verification

Two-step verification (also known as two-factor authentication) adds an extra layer of security that helps protect your account at login. The two steps are (1) your password and...

Change Password

If you lost a device where you were logged into the Upwork app or site (laptop, phone, etc.), please change your password immediately. Make sure the box is checked on the change...

Types of Identity Verification

We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. This is outlined in the Upwork Terms of Service. Upwork verifies identity in severa...

Multiple Account Types

Can I have another freelancer account? No, you can't have two separate freelancer accounts. The Upwork Terms of Service allow only one account per person. You can't create multi...

Eligibility to Join Upwork

With a few exceptions, most everyone over the age of 18 who has an Internet connection can apply to join. Although not all applications are approved, we're proud to support a th...

Close My Account

Are you an Enterprise customer? To close your Enterprise company account, please contact your account executive, as this requires canceling your Enterprise agreement. Before y...

Video Verification

In some cases, we ask users to have a brief video chat to verify their profile. The call should take less than ten minutes and we will ask you a few questions about the informat...

Confirm My Identity

U.S. freelancer trying to access location-specific jobs? Go to Find Work to confirm your location. This article applies to when we ask you to verify your identity by uploading o...

Selfie Identity Review Process

We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. If you received a request linking you to these instructions, you have been chosen t...

Two-Document Identity Verification

U.S. freelancer trying to access location-specific jobs? Go to Find Work to confirm your location. This article is about verification requests received that sends you to a form...

Know Your Customer (KYC) Identity Information

Know Your Customer (KYC) is a program developed by the U.S. Dept. of Treasury, as part of the U.S. Patriot Act. It exists to ensure a person is who they say they are and does wh...

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