Change Password

If you lost a device where you were logged into the Upwork app or site (laptop, phone, etc.), please change your password immediately. Make sure the box is checked on the change...

Types of identity verification

We routinely ask freelancers and clients to verify their identities to help keep Upwork safe. This is outlined in the Upwork Terms of Service. Upwork verifies identity in severa...

Create another account or switch account type

Can I have another freelancer account? No, you can't have two separate freelancer accounts. The Upwork Terms of Service allow only one account per person. You can't create multi...

Eligibility to Join Upwork

With a few exceptions, most everyone over the age of 18 who has an Internet connection can apply to join. Although not all applications are approved, we're proud to support a th...

Close my account

Before you close your account you must clear any outstanding open, active, or pending activity. NOTE: Closing your account cannot be undone.   Freelancer or Agency Member If you...

Video verification

In some cases, our identity verification team will need to have a brief video chat with you to verify your profile. Occasionally, we ask Upwork users to take this step in additi...

Confirm my identity

U.S. freelancer trying to access location-specific jobs? Go to Find Work to confirm your location. This article is about the verification form accessed through Find Work or Sett...

Two-document identity verification

U.S. freelancer trying to access location-specific jobs? Go to Find Work to confirm your location. This article is about verification requests received that sends you to a form...

Know Your Customer (KYC) Identity Information

Know Your Customer (KYC) is a program developed by the U.S. Dept. of Treasury, as part of the U.S. Patriot Act. It exists to ensure a person is who they say they are and does wh...

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