Use Messages

Messages is a chat-based communication and collaboration platform. You can chat with your clients, freelancers, and team members in real time or have the conversation waiting fo...

Video and Voice Messaging

Live video/voice messaging is available in every Upwork Messages chat room. It also supports screen sharing while in a video or voice session on the web (screen sharing not yet ...

Troubleshoot Messages

Types of Errors: Unable to Load Messages error or Messages panel fails to load at all (no error displayed) Unable to Authenticate User error Unable to Load Messages Receiving ...

Supported Attachment File Types

Most file types are accepted, including .doc, .docx, .pdf, .txt, .ppt, .gif, and .png. The acceptable file types are the same everywhere attachments are available (proposals, jo...

Screenshot Tool

A screenshot tool is available via the Upwork App in every Upwork Messages chat room (screenshots not yet available via the web). Click the screenshot icon at the right of comp...

Manage Email Notifications

You can opt out of receiving emails about many types of Upwork action. You can opt back in anytime. To change your notification settings: Go to the Accounts menu, choose Set...

Log in to get personalized help.