Request a refund from your freelancer

In cases where you’d like money back from a freelancer, you’ll need to request a refund through Upwork within 180 days of the payment.  Go to Jobs > My Jobs and choose on th...

Client Payment Processing Fees

Payment Processing Fee Clients are charged a 2.75% processing fee on all payments. The fee is assessed any time we charge your billing method and will show up as a separate item...

Pay for Hourly Contracts

Fixed-price contract? Click here. Past-due balance? Click here. Weekly Billing for Hours Every Monday you'll be invoiced for the previous week's hours based on your freelancers...

Milestones for fixed-price jobs

Hourly contract? Click here. Past-due balance? Click here. Milestones are a way to divide your fixed-price job into a series of deadlines based on your needs. They let you brea...

Pay Past-Due Balance

To prevent account suspension due to declined/failed credit card, you can pay the past due balance on the Billing Methods page. Go to the Accounts menu > Settings > Billi...

Approve a milestone

Once you are completely satisfied with the work submitted for a milestone, it’s time to release the payment to your freelancer. To approve a milestone: Go to Jobs > My Jobs ...

Reject or ask for changes on a milestone

When your freelancer submits work, you may approve and release escrow funds for that milestone OR you may request changes. Reminder: Approval is automatic after 14 days. Funds h...

Pay a bonus on a fixed-price job

Bonuses aren’t paid out of your existing escrow balance. Add a bonus to a milestone To pay more than your escrow deposit when you approve a milestone: Go to Jobs > My Jobs a...

Inactive fixed-price contract gone dormant

Fixed-price contracts with money in escrow and no activity for 90 days will be considered “dormant.” This prevents money from being held in escrow for too long. Please see secti...

Fixed-price transaction history

Transactions on fixed-price contracts have more complex back-end accounting than on hourly contracts because funds are being moved around in more steps. Into your account from ...

Unfamiliar Upwork charge on your PayPal, Credit Card, or Bank statement

Before you contact Upwork to request a refund for a charge you don't recognize, follow the steps below. Compare your purchase history with the charges on your PayPal, credit ca...

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