Give a Refund

You can issue a refund for 180 days after payment is received. Once you issue a refund, you can’t reverse it, and your account will reflect the refund immediately. You may only ...

Unresponsive Clients

If you are working with a client and they become unresponsive for a long period of time, it may be best to stop working on the project and wait for contact from the client. In s...

Client Disputed My Hours

After you receive a notification from Upwork of your client’s dispute, follow the link to respond. You are required to respond, regardless of whether you are accepting or reject...

Dispute Non-Release of a Milestone Payment

Upwork Fixed-Price Protection allows freelancers to file disputes under two circumstances: A client ends the job with an escrow balance. A client fails to release a milestone p...

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