Give a Refund

You can issue a refund for 180 days after payment is received. Once you issue a refund, you can’t reverse it, and your account will reflect the refund immediately. You may only ...

Unresponsive Clients

On an hourly contract, it is often best to end your contract with an unresponsive client. Already-logged hours will be invoiced as usual, but no further payment should be expect...

What happens if my client disputes my hours?

After you receive a notification from Upwork of your client’s dispute, follow the link to respond. You are required to respond, regardless of whether you are accepting or reject...

Dispute a Client’s Failure to Release a Milestone Payment

Upwork Fixed-Price Protection allows freelancers to file disputes under two circumstances: A client ends the job with an escrow balance. A client fails to release a milestone p...

Log in to get personalized help.