Community Forums

The Community forums are a place where freelancers and clients can ask and answer questions, search topics, learn, socialize and get updates about Upwork. Specific Upwork-relate...

Find help using Support Bot

Upwork Customer Support offers a support bot that functions as a kind of interactive search to help you find answers faster. Much smarter than a standard keyword search, you ask...

Learn About Best Practices in our Hiring Headquarters

Visit our Hiring Headquarters for a wealth of insights, tips, and best practices learned from other successful clients and freelancers to help you succeed on Upwork. You’ll find...

Freelancer Violations and Account Holds

You are expected to comply with all Upwork Terms of Service and the failure to do so can result in account holds. Account holds lead to account interruptions, and consequences c...

What browsers does Upwork support?

Upwork officially supports the current version of these browsers: Google Chrome Mozilla Firefox Microsoft Internet Explorer Microsoft Edge Apple Safari iOS (Safari) – current a...

Terms of Service

Terms of Service User Agreement Privacy Policy GDPR API Terms of Use Cookie Policy Hourly, Bonus, and Expense Payment Agreement with Escrow Instructions Escrow Instructions Fee...

Upwork Payroll Service

The Upwork Payroll program is for freelancers, and those working with freelancers, who live in the U.S. and Canada. It can help clients work with freelancers that they believe s...

Client Terms of Service Compliance Notice

Are you a freelancer? Click here. Why did I receive this notice? You have received a notice that your Upwork account may be closed in 60 days because we have become aware of a ...

Freelancer Terms of Service Compliance Notice

Are you a client? Click here. Why did I receive this notice? You have received a notice that your Upwork account may be closed in 30 days because we have become aware of a poss...

Subpoena Protocol

The following legal protocols are in place for the security of our community and to facilitate compliance.   Serving U.S. and International Civil Subpoenas We comply with civil ...

Contact Upwork Customer Support

If you’re looking for help, please check our help center. We have help articles on most topics to assist you. The most common questions are featured at the top of the help homep...

Log in to get personalized help.