General Electronic Security

You are responsible for protecting your computer and your private information everywhere you go, including on Upwork. This article includes tips and best practices you can use t...

Report Suspicious User Activity

Upwork has a number of security protocols in place to allow users to report suspicious activity on our site. We encourage you to report any activity that looks suspicious or see...

Report Site Vulnerabilities

At Upwork, we take the security of our users very seriously. Upwork values the work done by security researchers in improving the security of our products and service offerings....

Secure a Compromised Account

If you believe your Upwork account has been compromised by a phishing attack or otherwise, please follow the steps outlined below. Let us know! Report it to security-reports@up...

Avoid Phishing and Malware

With so many users on Upwork, suspicious activity may appear on the platform from time to time. While we take great measures to keep our global marketplace safe and we’ll contin...

Detect Malware

This article provides tips and best practices for detecting and avoiding malware. Following all the general electronic security guidelines, especially running a virus scanner to...

Get Rid of Malware

In many cases, your antivirus program can find and get rid of the malware for you (you can follow the instructions in the application). In more stubborn cases, contacting a dedi...

System-Level Security Measures

Upwork has implemented the following security measures at the system level. System-Level Security Measures Password – You must log into the website with your user ID and passwo...

Two-factor Authentication

Two-step verification (also known as two-factor authentication) adds an extra layer of security that helps protect your account at login. The two steps are (1) your password and...