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What happens if I choose not to complete the Statement of source information?

You will not be able to withdraw your earnings from Upwork until you complete the form. Also, if you do not complete the Statement of source information, we may be required to w...

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Why do I have to complete a Statement of source?

We need you to confirm your services on Upwork are being physically performed outside the United States. By completing this certification right away, you can help ensure that we...

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I’ve already completed the W-8BEN; why are you asking me to update it again?

We need you to confirm your services on Upwork are being physically performed outside the United States. Either this important confirmation is currently missing from your W-8BEN...

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How can I tell if I completed and submitted a section in my tax information?

For the W-8BEN and Tax Identification sections, you’ll see “Completed” in the label beside the section’s title once you’ve completed and submitted your information. If you haven...

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Why would you collect U.S. tax when my clients are not in the U.S. and neither am I?

When your client pays you on Upwork, they actually pay Upwork Escrow Inc., which is our licensed escrow subsidiary. Upwork Escrow Inc. acts as a “third-party settlement organiza...

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How do you protect the personal information that I provide on Form W-8BEN or W=8BEN-E?

We take all commercially reasonable steps to help protect your information, including encrypting access to our site and the transmission of information. To learn more about how ...

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How do you use the information that I provide on Form W-8BEN or W-8BEN-E?

We only use the form to confirm that you are not a U.S. Person and that we are not required to withhold taxes from your earnings for the IRS. This includes providing this inform...

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If I submit a W-8BEN or W-8BEN-E after you start collecting U.S. taxes on my earnings, will you refund the taxes I’ve already paid?

No, we send the taxes we withhold from you to the IRS and cannot provide a refund once they are withheld and submitted. 

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When do I have to complete a W-8BEN-E instead of a W-8BEN?

Any entity other than an individual is required to complete Form W-8BEN-E. You can fill out the W-8BEN or W-8BEN-E on Upwork if you are an individual or corporation — other enti...

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What happens if I choose not to complete Form W-8BEN or Form W-8BEN-E?

You will not be able to withdraw your earnings from Upwork until you complete the form. Also, if you do not complete the required form, we may be required to withhold up to 30% ...

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Is there a deadline for completing the Form W-8BEN or W-8BEN-E?

If you have not completed or updated your Form W-8BEN or W-8BEN-E yet, we urge you to complete a new form as soon as possible. 

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Why do I have to complete a form W-8BEN or W-8BEN-E when my address is obviously outside the U.S?

Address alone does not confirm that you’re not a U.S. Person. For example, U.S. citizens living abroad are still subject to U.S. income tax (and must provide us a Form W-9).With...

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What is a Tax Identification Number and how do I get one?

This is the number that your country uses for collecting your tax information and may have a different name, such as PAN in India, for example. Some countries may use a National...

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What is the IRS?

The Internal Revenue Service (IRS) is the U.S. government’s national tax collection and enforcement agency. 

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Why is it important to fill in this form?

Without this form as proof that you are based outside the U.S., we’ll be required to withhold up to 30% of your future earnings on Upwork and send them to the IRS. As long as a ...

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Who needs to fill out Form W-8BEN?

All non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of ...

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What are the “W” U.S. tax forms and who completes them?

Form W-8BEN is completed by non-U.S. individualsForm W-8BEN-E is a more detailed version of the W-8BEN that is required for non-U.S. entities (i.e. corporations and partnerships...

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