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Can the refund be added to my balance?

The refund will be returned to its original source. If it was charged to your billing method, it will be returned there.

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When will my refund be given back to me?

Refunds can take 5 business days to appear.

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Why was money released without my approval?

When your freelancer or agency submits a milestone for your approval, you have 14 days to review it. This is set in our Terms of Service. During this period, you can release the...

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Can I release a portion of the funds and get a refund for the rest?

Yes, when reviewing a milestone, you can choose to release a partial milestone payment. After that, you can either:End the contract and request a refund for the remaining amount...

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The money has already been released — can I still get a refund?

You can request a refund of released funds from the freelancer directly for up to 180 days after payment is released. However, you will only be able to get mediation assistance ...

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