Effective September 3, 2017 for all categories. Read the Community Announcement.
If an established freelancer doesn't earn money on Upwork for 30 days, their profile visibility will automatically change to private. Private profiles are not shown in search and will not be seen by clients unless you submit a proposal to their job. This will:
- Improve client search results by showing them more active freelancers.
- Reward freelancers for working and getting paid through Upwork by ensuring that their profiles appear instead of inactive or unavailable freelancers in search results.
- Protect clients and freelancers from off-platform work, which is against our Terms of Service.
Who does this affect?
Any freelancer who doesn't have earnings on Upwork in the last 30 days. This is checked daily, not once a month. If you aren't regularly earning on our platform, your profile may be set to private, even if you submit proposals and interview frequently. There are two important exceptions:
- New freelancers are exempt.
- Freelancers with Plus memberships are exempt.
You'll still be able to submit proposals and work on your contracts, but your profile won't be shown in search while it's private.
I can't always earn every 30 days, but I don't want my profile to be private. How do I make it show again?
If you go more than 30 days without earnings for any reason (balancing freelancing and a full-time job, medical issues, vacation, or even just a "dry spell" finding the right clients), you have three options to keep your profile visible.
To switch your profile visibility back to "public" or "Upwork users only":
- Start earning again on a new or existing contract. You're still able to submit proposals and work on your existing contracts while private. Your profile visibility will resume automatically the next time you get paid on a contract.
- Upgrade to a Freelancer Plus membership. This will keep your profile public even when you can't work regularly through Upwork.
- Request your visibility be resumed (for free). If your account is affected, a special contact link will be available on your Find Work home page in the visibility section. If your profile is set to private again in the future due to no earnings, you'll need to contact us again.
I'm interviewing frequently but I'm not getting any offers.
- New freelancers have a 50 day grace period to build up a successful stream of work before the profile visibility restriction will begin. Remember, you can still submit proposals even if your profile is private or submit a request and we will switch it to public.
- Our Hiring Headquarters and Community Forum have tips and best practices that can help you determine your rate, write winning proposals, and improve your interviewing skills.
How does this affect me if I’m part of an agency?
- Rules are the same for all freelancers, regardless of agency status.
- Based on your contracts’ earnings on behalf of your agency (as well as any individual contracts, if you’re non-exclusive).
- Exclusive agency freelancers don’t have the ability to get a Plus membership, but can switch back to public by earning again or using the link on Find Work to contact us.
- An agency manager or agency owner can see profile privacy status for everyone on their Roster, but the freelancers themselves must contact us to relist their profile.