Profile Changed to "Private"

Effective June 30, 2017 — Read the Community Announcement.

If an established freelancer doesn't earn money on Upwork for 30 days, their profile visibility will automatically change to private. Private profiles are not shown in search and will not be seen by clients unless you submit a proposal to their job. This will:

  • Improve client search results by showing them more active freelancers.
  • Reward freelancers for working and getting paid through Upwork by ensuring that their profiles appear instead of inactive or unavailable freelancers in search results.
  • Protect clients and freelancers from off-platform work, which is against our Terms of Service.

 

Who does this affect?

Any freelancer who doesn't have earnings on Upwork in the last 30 days. This is checked daily, not once a month. If you aren't regularly earning on our platform, your profile may be set to private, even if you submit proposals and interview frequently. There are two important exceptions:

You'll still be able to submit proposals and work on your contracts, but your profile won't be shown in search while it's private.

 

I can't always earn every 30 days, but I don't want my profile to be private. How do I make it show again?

If you go more than 30 days without earnings for any reason (balancing freelancing and a full-time job, medical issues, vacation, or even just a "dry spell" finding the right clients), you have three options to keep your profile visible.

To switch your profile visibility back to "public" or "Upwork users only":

  1. Start earning again on a new or existing contract. You're still able to submit proposals and work on your existing contracts while private. Your profile visibility will resume automatically the next time you get paid on a contract.
  2. Upgrade to a Freelancer Plus membership. This will keep your profile public even when you can't work regularly through Upwork.
  3. Request your visibility be resumed (for free). If your account is affected, a special contact link will be available on your Find Work home page in the visibility section. If your profile is set to private again in the future due to no earnings, you'll need to contact us again.

 

I'm interviewing frequently but I'm not getting any offers.

  • New freelancers have a 50 day grace period to build up a successful stream of work before the profile visibility restriction will begin. Remember, you can still submit proposals even if your profile is private or submit a request and we will switch it to public.
  • Our Hiring Headquarters and Community Forum have tips and best practices that can help you determine your rate, write winning proposals, and improve your interviewing skills.

Have more questions? Submit a request

Comments

Choose your user type
Please select...
  • Freelancer
  • Client
  • Agency
Select your issue category and subcategory
Please select...
Frequently Asked Questions
Provide more details:
Provide more details:
  • Discuss with Upwork Community
Provide more details:
The contract you have issues with:
Your Client/Freelancer’s name:
Attachment (for example, screenshots):
Add Files

    Your request has been submitted

    Your ticket number is XXXXXXXXX
    We will email you as soon as we can.

    Our apologies. Something went wrong.

    Your ticket was not submitted.
    For immediate help, please check out the options to the right.
    • Chat with Customer Service
    • Discuss with Upwork Community

    We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

    If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

    We noticed that you're currently using a browser that is not supported by our video verify process.

    We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

    Upwork’s Category Specialists are standing by to help you discover and plan new projects.

    Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

    Your chat will begin in the bottom right corner of this page.

    Upwork’s Category Specialists are currently offline.

    Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

    How can we help?
    Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
    Powered by Zendesk