Learn what happens if you have a past-due balance on Upwork, how to pay it, use multiple billing methods, and why restrictions may remain after payment.
In this article
- What happens if I have an past-due balance on Upwork?
- How do I pay my outstanding balance?
- Can I only pay a partial amount of the past-due total?
- Can I spread my balance payment over different billing methods?
- I have paid my balance, why is my account still restricted?
What happens if I have an past-due balance on Upwork?
If you have an outstanding balance, a temporary restriction may be placed on your Upwork account until the balance is cleared. Once your account is current, any restriction will be lifted automatically.
How do I pay my outstanding balance?
- Go to Account settings (desktop) or Settings (mobile app) > Billing & Payments
- Choose Pay now
- Select a billing method and the amount to pay, then choose Pay now
Can I only pay a partial amount of the past-due total?
Yes, but any restrictions on your Upwork account will remain in place until the full balance is cleared.
Can I spread my balance payment over different billing methods?
Yes, when you select Pay Now you can select a billing method and amount to pay. If you have more than one billing method on file, you can choose how much you want to pay with one billing method and then make further payments with a different billing method.
I have paid my balance, why is my account still restricted?
Once a balance has been settled the financial restriction on your account should automatically be lifted. If we notified you of additional restrictions on your account, you will need to resolve these issues before your account can resume. Please follow the instructions provided in the notification or contact us.