In order to keep you and your livelihood safe, we created Upwork Fixed-Price Protection for your fixed-price contracts.
Your client places funds into escrow when they set up a milestone. When you submit a milestone deliverable, your client is able to review your work and direct us to release payment. Your client can choose to release the full amount, more, or less than the escrow deposit, or ask you for changes to the work product.
When your client releases a milestone or final payment on a fixed-price job, it immediately shows as pending on your financial account. Pending payments become available for you to withdraw after the standard five-day security period.
When your payment arrives depends on your withdrawal method, but can take more than eight business days. If you haven't received your payment after eight business days, let us know.
To submit your work for review:
- Go to the My Jobs dashboard
- Find the contact you wish to submit a deliverable on
- Click Submit Work for Payment
All of your contracts are paid to your agency. You’ll need to arrange payment from your agency directly.
Cleared payments are released on Fridays by 5 a.m. UTC. If you live in another timezone, please calculate the time difference to determine when your payment will be available. We will also email you after your payment is applied and ready to be withdrawn.
If you issued a partial refund for your client, the rest of their payment to you will not be released according to the faster payouts schedule. A payment impacted by a refund will be subject to the 10-day wait on payments.