We're sorry to hear this sad news, and extend condolences from the team at Upwork. We're here to help you through the process.
Collect Funds Owed
To collect money owed to a deceased freelancer, the executor of their estate needs to send all of the following documents to Upwork via email (firstname.lastname@example.org) or mail (Attn: Legal, 2625 Augustine Dr., Suite 601 Santa Clara, CA 95054):
- A letter that states the freelancer is deceased and the executor wants to close the freelancer's Upwork account
- A copy of the death certificate
- A copy of the deceased's will or a legal document that identifies the requestor as the executor of the freelancer's estate (a probate court order is preferred)
- A copy of the executor's photo ID
Please allow at least seven business days for Upwork to review the documentation provided. Upon approval, we will close the freelancer's account and all funds in the account will be distributed via the freelancer's previously-designated payment method (ACH, Direct to Local Bank, PayPal, Payoneer, etc.). The estate executor is then responsible for collecting the funds from the payment vendor.
Resolve Existing Contracts
If you would like us to contact any hired freelancers or clients on behalf of the deceased, we can accommodate this request after the executor sends the official death certificate to our legal department (email@example.com) or mail (Attn: Legal, 2625 Augustine Dr., Suite 601 Santa Clara, CA 95054).
Release Funds Via Adjusted Payment Method
If, in the process of managing an estate, it is necessary for funds to be moved to a different withdrawal method, our team is happy to offer this service. Please provide a copy of the official death certificate, proof of beneficiary status, and a copy of your identification to our legal department (firstname.lastname@example.org) or mail (Attn: Legal, 2625 Augustine Dr., Suite 601 Santa Clara, CA 95054). Once we confirm receipt of the death certificate and other documents, a new withdrawal method can be added and funds released.