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Holiday Payment Delays

We understand that knowing when your payment will process is extremely important. If you are using a bank account to process your funds, holiday bank closures may delay your usu...

Troubleshoot Payment Withdrawal

If you’re having trouble withdrawing your earnings from Upwork, please see below for further information. I’m unable to withdraw my earnings There are a number of factors that c...

Change Payoneer Account

We've made it simple to change your Payoneer account on Upwork: Go to Settings › Get Paid. Remove your existing Payoneer account. Add your new account information. Note: Payon...

Bank Account or Payment Method Under Different Name

To set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the bu...

Jamaica — Deposit Authorization

Jamaican regulations require you to have a deposit authorization form on file to receive Direct to Local Bank transfers. We will contact you if our payer indicates this has not ...

Collect Funds for a Deceased Freelancer’s Estate

We're sorry to hear this sad news, and extend condolences from the team at Upwork. We're here to help you through the process. Collect Funds Owed To collect money owed to a dece...

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