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Holiday Payment Delays

Knowing when your payment will process is extremely important. If you’re using a bank account to process your funds, holiday bank closures may delay your usual payment processin...

Troubleshoot Payment Issues

We know it’s important for you to get the money you’ve worked hard to earn on Upwork. If an issue arises, we want to make sure it’s resolved quickly. I’m unable to withdraw my e...

Change Payoneer Account

We've made it simple to change your Payoneer account on Upwork: Go to Settings › Get Paid. Remove your existing Payoneer account. Add your new account information. Note: Payo...

Bank Account or Payment Method Under Different Name

To help safeguard our users, we require your name to match the name on any bank accounts or payment methods you intend to use. To set up payment, you must be listed as an accoun...

Jamaica — Deposit Authorization

We’re proud to support a thriving network of global freelancers in over 180 countries. Each country has its own banking rules, and Jamaica has these specific requirements: Jamai...

Collect Funds for a Deceased Freelancer’s Estate

We're sorry to hear this sad news, and extend condolences from the team at Upwork. We're here to help you through the process. Collect Funds Owed To collect money owed to a dece...

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