Troubleshooting

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Bank Account or Payment Method Under Different Name

Your profile name must be what you use to identify yourself in real life. If that doesn't match your legal name, you will have to verify your identity and we will store this as ...

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Change Payoneer Account

We've made it simple to change your Payoneer account on Upwork: Go to Settings › Get Paid. Remove your existing Payoneer account. Add your new account information. When you l...

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Collect Funds for a Deceased Freelancer’s Estate

We're very sorry to hear this sad news, and the whole team at Upwork extends our condolences. We're here to help you through this difficult process. Collect Funds Owed To colle...

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Financial troubleshooting - Frequently Asked Questions

Where is my money? I haven’t received my deposit. I can’t find my withdrawal Lots of factors determine when you’ll receive the money you’ve earned. If you receive an email sayin...

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Holiday Payment Delays

Knowing when your payment will process is extremely important. If you’re using a bank account to process your funds, holiday bank closures may delay your usual payment processin...

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Jamaica — Deposit Authorization

We’re proud to support a thriving network of global freelancers in over 180 countries. Each country has its own banking rules, and Jamaica has these specific requirements: Jamai...

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Troubleshoot Payment Issues

We know it’s important for you to get the money you’ve worked hard to earn on Upwork. If an issue arises, we want to make sure it’s resolved quickly. I’m unable to withdraw my e...

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