Troubleshooting

This article explains Upwork’s verified name policy, which requires your profile and payment method names to match for security and compliance. It outlines acceptable name discr...

We've made it simple to change your Payoneer account on Upwork: Go to Settings › Get Paid. Remove your existing Payoneer account. Add your new account information. When you l...

We're very sorry to hear this sad news, and the whole team at Upwork extends our condolences. We're here to help you through this difficult process.Collect Funds OwedTo collect ...

Knowing when your payment will process is extremely important. If you’re using a bank account to process your funds, holiday bank closures may delay your usual payment processin...

We’re proud to support a thriving network of global freelancers in over 180 countries. Each country has its own banking rules, and Jamaica has these specific requirements: Jamai...

We know it’s important for you to get the money you’ve worked hard to earn on Upwork. If an issue arises, we want to make sure it’s resolved quickly.I’m unable to withdraw my ea...