Holiday Payment Delays

You may experience delays from the usual processing schedule because of U.S. holidays or holidays in your own country if you're not in the U.S. Payments from Upwork to vendors s...

Troubleshoot Payment Withdrawal

If you’re having trouble withdrawing your earnings from Upwork, please see below for further information. I’m unable to withdraw my earnings There are a number of factors that c...

Change Payoneer Account

To change the Payoneer payment method in your Upwork account, the old Payoneer account will need to be disassociated by our Customer Support team before the new one can be added...

Bank Account Under Different Name

To set up payment to your bank account, you must be listed as an account holder or authorized signer on that account, or demonstrate you are authorized by the business to do so....

Jamaica — Deposit Authorization

Jamaican regulations require you to have a deposit authorization form on file to receive Direct to Local Bank transfers. We will contact you if our payer indicates this has not ...

Collect Funds for a Deceased Freelancer’s Estate

To collect money owed to a deceased freelancer, the executor of their estate needs to send all of the following documents to Upwork via email (legalnotices@upwork.com) or mail (...

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