Holiday Payment Delays

Your usual payment processing schedule may be delayed because of holiday bank closures.  Online Vendors Payments from Upwork to vendors such as PayPal, Payoneer, and M-Pesa shou...

Troubleshoot Payment Withdrawal

If you’re having trouble withdrawing your earnings from Upwork, please see below for further information. I’m unable to withdraw my earnings There are a number of factors that c...

Change Payoneer Account

To change the Payoneer payment method in your Upwork account, the old Payoneer account will need to be dissociated by our Customer Support team before the new one can be added. ...

Bank Account or Payment Method Under Different Name

To set up payment to your bank or payment account, you must be listed as an account holder or authorized signer on that account, or demonstrate that you are authorized by the bu...

Jamaica — Deposit Authorization

Jamaican regulations require you to have a deposit authorization form on file to receive Direct to Local Bank transfers. We will contact you if our payer indicates this has not ...

Collect Funds for a Deceased Freelancer’s Estate

We're sorry to hear this sad news, and extend condolences from the team at Upwork. We're here to help you through the process. Collect Funds Owed To collect money owed to a dece...