Know Your Customer (KYC) is a program developed by the U.S. Department of Treasury, as part of the U.S. Patriot Act. It exists to ensure a person is who they say they are and does what they say they are doing.
The review process is handled behind the scenes on an as needed basis. Occasionally we will reach out directly with requests for ID Verification. Our goal is to simply ensure the identity and information provided by a user is accurate, and that Upwork is being used in the way it is intended.