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Articles in this section

Government ID verification

To help build trust on Upwork, we may ask you to verify your identity by uploading a government-issued ID, which usually only takes a few minutes. If verification is requested, ...

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Identity Verified badge

This article explains the Identity Verified badge, shown as a checkmark next to your name after your identity is confirmed. You will be notified when it is time to verify and wi...

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Know Your Customer (KYC) Identity Information

Know Your Customer (KYC) is a program developed by the U.S. Department of Treasury, as part of the U.S. Patriot Act. It exists to ensure a person is who they say they are and do...

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Location and government ID verification

This article explains the steps required for verifying your identity and location to ensure trust and security on Upwork. It covers the documents you need to provide and outline...

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Selfie ID review process

This process has been changed. Learn more about visual verification or identity verification.

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Troubleshoot identity verification

When you’re asked to verify your identity, you’ll need to start the process on your computer and complete the process on a mobile device with a working camera. Learn more about ...

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Verify location for U.S.-only jobs

Clients who want to work with freelancers located in the United States can post jobs that only allow U.S. freelancers to submit proposals. If your profile states your location ...

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Verify your identity

In a virtual work world, knowing that people are who they claim to be is a vital part of safety and security. That’s why we routinely ask freelancers and clients to verify thei...

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Verify your phone number

This article explains that Upwork requires phone number verification to maintain marketplace security and prevent fraud. Users can only have one account, and attempting to regis...

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