Freelancers can close their agency at any time, but only the agency owner can do so. Closing an agency deletes the agency profile and shifts your Job Success Score to reflect only your individual contract history. To close an agency, you'll need to remove all team members, close open contracts and proposals, ensure all payments are withdrawn, and then confirm closure in your account settings.
We understand that as a freelancer, your work needs are always shifting. If you started an agency that you now would like to close, you may.
If you close your agency, your agency “company” will be closed and the agency's profile will be deleted, but your individual freelancer account will remain active. Your Job Success Score will update to reflect only your own personal contract history. This will include agency contracts where you were the one hired.
Only the agency owner can close the agency.
To prepare the agency for closing, you must
- Remove all team members from the agency in Account settings (desktop) or Settings (mobile app) › Members & Permissions
- Close all open contracts associated with the agency in Deliver work › Your active contracts
- Close all open proposals associated with the agency in Find work › Proposals and offers
- Ensure that all payments have been received and withdrawn from Upwork
Then, you can close the agency
- Go to Account settings (desktop) or Settings › Agency Profile
- Scroll to the bottom of the page
- Choose the Close my Agency link
- If you meet the requirements, choose the button to confirm that you want to close your agency