Learn how to add or remove team members from your agency, manage roles and permissions, and ensure compliance with Upwork’s account security policies.
How do I add someone to my agency?
You can add team members at any time as long as you have an Agency Plus membership:
- Go to Account settings (desktop) or Settings (mobile app) > Teams & Members
- Select Invite a New User and fill in the form, including choosing roles and permissions
- Select Invite User to send the freelancer a request to join your team, which they can accept or decline
How do I remove someone from my agency?
- Close out all of the user's current contracts and proposals
- Go to Account settings (desktop) or Settings (mobile app) > Teams & Members
- Select the Remove from Team checkbox for the correct user or adjust their permissions
- Select the Update Permissions button
Reminder: Agency members’ accounts are their personal accounts and must remain private. As an agency owner, you can manage your agency members using the tools available in the agency settings. You should never request or attempt to access a freelancer's personal account credentials, as this violates Upwork’s Terms of Service.