Troubleshoot Video Verification

In some cases, we ask users to have a brief video chat to verify their profile. The call should take less than ten minutes and we will ask you a few questions about the information in your profile.

To complete the required video call

  • Make sure you have a working webcam and microphone 
  • Click on the link in the Action required message shown on your account, or the email entitled Action Required: Please Verify Your Identity

vvbanner.png

If you’re having issues accessing the widget, please note that video verification is currently only supported on mobile and desktop via the following browsers:

Google Chrome
latest two versions
Mozilla Firefox
latest two versions
Google Chrome
latest two versions
Mozilla Firefox
latest two versions
Google Chrome
latest two versions
Mozilla Firefox
latest two versions
Apple Safari
latest two versions
Google Chrome
latest two versions
Mozilla Firefox
latest two versions
Apple Safari
latest two versions
Google Chrome
latest two versions
Mozilla Firefox
latest two versions
Google Chrome
latest two versions
Mozilla Firefox
latest two versions
Apple Safari
latest two versions

If you're using one of these browsers and experiencing issues when attempting to verify your profile, please ensure you have done the following:

  • Use a computer or mobile device with a connected camera and microphone
  • Use a connection that is fast enough to support video calls and stable
  • Allow Upwork Help Center use of your camera and microphone
  • Disable any pop-up blockers in your browser or on your system
  • Enable third-party cookies in your browser
  • Enable Javascript in your browser
  • Clear your internet cache

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