Learn how to allow Upwork camera access for identity verification, why it’s required for security, and how to fix common camera issues during the process.
In this article
- Why do I have to give Upwork access to my camera in order to verify my identity?
- How do I allow Upwork to access my camera during identity verification?
- What if I'm having issues getting my camera to work?
Why do I have to give Upwork access to my camera in order to verify my identity?
To complete your identity verification, we’ll schedule a quick video meeting with you — and we’ll need your camera turned on for that conversation.
Here’s why:
- We need to see you on camera during the call so our team can confirm that you’re the person associated with your Upwork account
- In some cases, we’ll ask you to show a valid government-issued photo ID, and we may compare your live image to your ID to help prevent impersonation or fraud
This step helps us maintain a safe, secure, and trusted marketplace for both freelancers and clients.
How do I allow Upwork to access my camera during identity verification?
Step 1: Start the identity verification on your computer
- Follow the prompt to begin the process on your computer
- Make sure you have a mobile device nearby with a working camera and a stable internet connection
- We’ll guide you through when to switch to your mobile device
Step 2: Complete verification on your mobile device
This is where you'll need to give us access to your mobile device's camera. Choose your browser below for instructions:
Chrome on Android
- Tap the three-dot menu (...) in the top right corner
- Select Settings > Site Settings
- Tap Camera or Microphone
- Make sure access is turned on
Chrome on iPhone or iPad
- On the left side of the address bar, tap the camera icon
- If you don’t see the icon, visit your device Settings
- Go to Chrome and allow Camera access
Safari (iOS devices)
- Open your device’s Settings
- Scroll down and tap Safari
- Under Settings for Websites, tap Camera and Microphone
- Set both to Allow
Firefox (Android or iOS)
- Open your device’s Settings app
- Go to Apps > Firefox
- Tap Permissions
- Make sure Camera and Microphone are enabled
Microsoft Edge (mobile)
- Tap the camera or microphone button in the toolbar
- When prompted, tap Allow in the permission pop-up
What if I'm having issues getting my camera to work?
- Make sure no other apps are using your camera
- Restart your browser or device
- Try using a different supported browser
- Check that your browser is up to date