Allow camera access for identity verification

To verify your identity on Upwork, begin the process on your computer and complete it using a mobile device with a working camera. You must enable camera access in your browser settings. Follow specific steps based on your browser (e.g., Chrome, Safari, Firefox, Edge) to grant permission and ensure smooth verification.

How to allow camera access for identity verification

To verify your identity on Upwork, you'll need to start the process on your computer, then finish it on your mobile device using a camera-enabled smartphone or tablet. This helps us keep the platform safe and secure for everyone.

If your camera isn’t working or access is blocked, follow the steps below to allow camera permissions based on your browser.

Step 1: Start the identity verification on your computer

• Follow the prompt to begin the process
• We’ll guide you through when to switch to your mobile device

Make sure you have a device nearby with a working camera and a stable internet connection.

Step 2: Complete verification on your mobile device

To continue, you’ll need to allow Upwork access to your camera.

Choose your browser below for instructions:

Chrome on Android

1. Tap the three-dot menu in the top right corner
2. Select Settings > Site Settings
3. Tap Camera or Microphone
4. Make sure access is turned on

Chrome on iPhone or iPad

1. On the left side of the address bar, tap the camera icon
2. If you don’t see the icon, visit your device Settings
3. Go to Chrome and allow Camera access

Safari (iOS devices)

1. Open your device’s Settings
2. Scroll down and tap Safari
3. Under Settings for Websites, tap Camera and Microphone
4. Set both to Allow

Firefox (Android or iOS)

1. Open your device’s Settings app
2. Go to Apps > Firefox
3. Tap Permissions
4. Make sure Camera and Microphone are enabled

Microsoft Edge (mobile)

1. Tap the camera or microphone button in the toolbar
2. When prompted, tap Allow in the permission pop-up

Still having issues?

If you're still running into trouble:

• Make sure no other apps are using your camera
• Restart your browser or device
• Try using a different supported browser
• Check that your browser is up to date