Troubleshoot Video Verification

In some cases, we ask users to have a brief video chat to verify their profile. The call should take less than ten minutes and we will ask you a few questions about the information in your profile.

If you’re having issues accessing the widget, please note that video verification is currently only supported on mobile and desktop via the following browsers:

Chrome
latest two versions
Safari 12+
Chrome
latest two versions
Chromium
latest two versions
Firefox
latest two versions
Safari 12+

If you're using one of these browsers and experiencing issues when attempting to verify your profile, please ensure you have done the following:

  • Use a computer or mobile device with a connected camera and microphone
  • Allow Upwork Help Center use of your camera and microphone
  • Disable any pop-up blockers in your browser or on your system
  • Enable third-party cookies in your browser
  • Enable Javascript in your browser
  • Clear your internet cache

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