Upwork strives to be home for work, for freelancers and clients alike. This means working to keep everyone safe with features like identity verification.

In some cases, we ask users to have a brief video chat to verify their profile. The call should take less than ten minutes — we will ask you a few questions about the information in your profile.

To complete the required video call

• Make sure you have a working webcam and microphone
• Click on the link in the Action required message shown on your account, or the email entitled Action Required: Please Verify Your Identity.

If you’re having issues accessing the widget, please note that video verification is currently only supported on mobile and desktop via the following browsers:

If you're using one of these browsers and are experiencing issues, make sure you have activated the correct permissions and that your computer is set to allow Upwork Help Center to access your camera and microphone. Mac users can get more information here

A few more tips:

• Use a computer or mobile device with a connected camera and microphone
• Use a connection that is fast and stable enough to support video calls 
• Allow Upwork Help Center to access your camera and microphone
• Disable any pop-up blockers in your browser or on your system
• Enable third-party cookies in your browser
• Enable Javascript in your browser
• Clear your internet cache