Security and transparency are important to you and your clients. To ensure that everyone feels secure and comfortable working together, we verify your name and identity. This helps you build trust with clients, and trust helps build strong relationships.

Your full verified name is not shown to everyone. However, when you agree to enter into a contract with a client, we do share your verified name with that client at that time.

Your full, verified name (the one on your government-issued ID) will appear in two locations that are visible to your clients:

  • On your invoices for the client
  • In the “Contract Room” you share with the client

Why? Knowing for certain that you are who you say you are helps build trust and confidence with your clients. It also helps keep our marketplace safe and secure. And it helps you develop a professional relationship with the client, just as you would if you were working together in person.

Why does the name on my government-issued ID have to be shown in the Contract Room and on invoices?

We understand that freelancers sometimes like to promote their services under a variation of their verified name. However, we also know that in order for Upwork to be a great site for you and other freelancers our marketplace needs to be a place that clients trust. We build this trust in part by indicating that we’ve confirmed your identity and sharing your verified name with them (when you work with them). Note: Your verified name will only appear in the Contract Room and on invoices.

Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required.

What if I’m not comfortable with my client knowing my verified name?

We understand that your privacy is important to you and that sharing your full, legal name may feel awkward. However, legally, when entering into a contract with someone you are expected to share your legal name. So while your Upwork profile name may be different from your legal name, your legal name will appear on invoices and in the Contract Rooms you have with clients.

Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required.

Does this mean I can’t use a nickname as my profile name?

You still have options for the name that you use for public and promotional purposes. Your verified name is only shared on invoices and the Contract Room you have with a client.

Your profile name can be a nickname or a variation of your legal name, as long as it follows our name change guidelines.

Are there any exceptions when my verified name does not need to match my legal name?

Upwork may make exceptions for transgender individuals who are in the process of transitioning but who have not been able to obtain a name change due to legal or other barriers. Documentation may be required.

What happens if I change my legal name?

If you change your legal name, such as due to marriage, divorce, or other reasons, you will need to reverify. Please contact Upwork Support to request reverification.

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