Learn how to request mid-contract feedback on Upwork, understand its impact on your Job Success Score, and see how it appears in your work history.
Mid-contract feedback test underway
We’re testing a new way for you to give feedback earlier—just 14 days into a contract. This test also gives you the option to include a bonus with your feedback. It’s only available to a limited group, so you may or may not see the new experience.
In this article
- What is mid-contract feedback on Upwork?
- How do I request feedback for an ongoing contract?
- Does mid-contract feedback impact my Job Success Score?
- Can I respond to the mid-contract feedback that the client provided?
- Why can’t I request feedback from my client right now?
What is mid-contract feedback on Upwork?
Mid-contract feedback on Upwork allows you to request public feedback from a client before a contract ends, provided the contract is over 30 days old, has recent payments, and hasn’t had feedback in the past 30 days. This feedback appears in work history but doesn’t affect your Job Success Score. Your client can also proactively leave mid-contract feedback if they like.
Note:
You and your client can still leave feedback for each other about your experience when your contract ends.
How do I request feedback for an ongoing contract?
Your client can choose to proactively give mid-contract feedback or you can request feedback from your client when the contract meets these terms:
- The contract started at least 30 days ago
- The client has made a payment on the contract within the last 30 days
- The client has not provided feedback in the last 30 days
To ask for feedback, choose Request Feedback under the Feedback tab in the contract room.
Your client has 14 days to provide the feedback before your request expires. If they choose not to respond, you can ask again after the 14 days are up but not before then. While feedback is important, you don’t want to make your client feel pressured.
Does mid-contract feedback impact my Job Success Score?
In short, no. Clients will still have the option to leave feedback when a contract ends, however, and that feedback is factored into your JSS.
Can I respond to the mid-contract feedback that the client provided?
We designed mid-contract feedback to help you get public feedback for your work history even if you are working on longer contracts. You can’t reply publicly, but you will get the opportunity to do so at the end of the contract. If you are concerned about mid-contract feedback you’ve received or have other concerns, we suggest reaching out to your client directly to resolve any issues. Your client can provide additional mid-contract feedback in the future, or feedback when the contract ends.
Why can’t I request feedback from my client right now?
In order to request mid-contract feedback certain criteria must be met:
- You are part of the test group for this feature
- The contract started at least 30 days ago
- The client made a payment on the contract in the last 30 days
- The client has not provided feedback in the past 30 days (using the date that the feedback was last provided, not the date that the feedback was requested)