How we review your Project Catalog project

Why does Upwork review my project before showing it to clients in Project Catalog?

When you submit a project, we will look at it before clients can purchase it. We want to help make sure that your project displays professionalism and meets our Terms of Service. We may look at grammar and spelling too. This not only helps build trust with prospective clients, but helps keep Upwork a professional platform.

What is reviewed in my project overview?

Your project’s overview consists of its title, category, project attributes, and search tags. The information you include here is your first impression to prospective clients, so you’ll want it to shine.

In the title, our review includes:

• Making sure that your service is clearly described

• Making sure that your service is in a category that is permitted on Upwork

  NOTE: The category you select needs to reflect a service you can offer on Upwork. For example, you can’t use Upwork to sell pre-made products like crafts or off-the-shelf software, or services we don’t cover, like dog grooming (even though we really love dogs).

What is reviewed in the pricing section?

You set the price of your project, and you also determine what’s included within each package, including any add-ons. If you’re offering a custom add-on or custom tier, we’ll review your title and description to make sure that your text is free of:

• Personal contact information
• Inappropriate content that violates our Terms of Service

What is reviewed in my project's gallery?

In this section, we may check to make sure that the content you include is high-quality and clearly communicates what you offer. When reviewing content, we look for:

• Aesthetics — We may check your images and videos for cropping, image resolution, density of text, and other aesthetic concerns
• Accuracy — We may check to make sure your content is an accurate reflection of you, your work experience, and the services you are offering for this specific project
• Clear and professional content — We make sure that your images have content that is easy to understand and professional, free of clickbait-like qualities, competitor logos, policy violations, etc.

What do you review in my project's description?

The description of your project is where a potential client can get a deeper understanding of the work you’re offering. You caught their eye with your title and samples — now is your chance to detail your capabilities, process, and more.

There are three parts to the description section: project summary, project steps, and FAQs. We’ll check each section to be sure it is free from personal contact and payment information and meets Upwork’s Terms of Service.

Descriptions and details for consultations

For consultations, you’ll describe the areas of expertise where you can offer guidance. You can choose multiple areas and add your own custom ones. You’ll also be able to describe your service. You can explain the kind of guidance you can provide and the kind of questions you can answer.

What do you look for in my project's requirements?

The requirements section is where you can ask the client for everything you’ll need to successfully complete the project. This can be anything from asking for their standard business information like company name, more details, or access to their software platforms.

For consultations, you’ll be able to ask the client to describe what they need to get from the consultation and request any other information you need to prepare.

We’ll check this section to make sure it's free of personal contact and payment information and meets our Terms of Service.

What happens if I edit my project after it's approved?

Once your project is live, you can always make changes or updates. When you do, we may review it again.

Note: If you decide to change the category of your project, we will temporarily remove it from Project Catalog while we take a look. For other changes, we leave the project available to buy while it’s being reviewed again, unless we have a particular concern about the change.