We want to give you every opportunity to succeed on our platform. That’s why we review your Project Catalog projects.

When you submit a project, we will look at it before clients can purchase it. We want to help make sure that your project displays professionalism, and is free of grammar issues, typos, etc. This not only helps build trust with prospective clients, but helps keep Upwork a professional platform. Our review takes about 5 business days.

We’ll let you know in an email if we think anything should be changed. Editing is a normal part of the creative process, so don’t be discouraged if we ask you to make some changes.

Keep reading for a section-by-section breakdown of what we look for when we review your projects. While these are the main things we look for, this isn’t a comprehensive list. A reviewer might contact you asking for additional information or edits. 

 

Overview

Your project’s overview consists of its title, category, project attributes, and search tags. The information you include here is your first impression to prospective clients, so you’ll want it to shine.

In the title, our review includes:

  • Checking grammar and spelling
  • Making sure that your service is clearly described
  • Reviewing the category to make sure clients looking for your skills can find you

Note: The category you select needs to reflect a service you can offer on Upwork. For example, you can’t use Upwork to sell pre-made products like crafts or off-the-shelf software, or services we don’t cover, like dog grooming (even though we really love dogs).

Pricing

You set the price of your project, and you also determine what’s included within each package, including any add-ons. If you’re offering a custom add-on, we’ll review your description to make sure that your text is free of:

  • Grammar and spelling errors
  • Personal contact information
  • Inappropriate content that violates our Terms of Service

Gallery

Aside from the title in the overview section, the gallery is one of the most important parts of your project. Where the title catches the attention of prospective clients, your gallery should showcase the quality of your work.

In this section, we are mostly looking to make sure that the content you include is high-quality and clearly communicates what you offer. When reviewing content, we look for:

  • Aesthetics — We check your images and videos for cropping, image resolution, density of text, and other aesthetic concerns.
  • Accuracy — We make sure your content is an accurate reflection of you, your work experience, and the services you are offering for this specific project.
  • Clear and professional content — We make sure that your images have content that is easy to understand and professional, free of clickbait-like qualities, competitor logos, policy violations, etc.

Description

The description of your project is where a potential client can get a deeper understanding of the work you’re offering. You caught their eye with your title and samples — now is your chance to detail your capabilities, process, and more.

There are three parts to the description section: project summary, project steps, and FAQs. See below to learn what we check for in each section.

 

Project Summary

Project Steps

FAQs 

Clarity of description

Clarity of steps

Clarity of answers

Free from grammar and spelling errors

Free from grammar and
spelling errors

Free from grammar and spelling errors

Free from personal contact or payment information

Free from personal contactor
payment information

Free from personal
contact or payment
information

 

Clarity and appropriateness
of project expectations 

Addresses questions that
are likely to come up for
this project

 

That this feature is
used correctly: e.g., it lists
steps as opposed to
requirements

 


Requirements

The requirements section is where you can ask the client for everything you’ll need to successfully complete the project. This can be anything from asking for their standard business information like company name, information resources, or access to their software platforms.

Aside from standard things like spelling and grammar, our reviewers check this section to make sure that the requirements you list are aligned with your project steps and promised deliverables.


Re-review

Once your project is live, you can always make changes or updates. When you do, we may review it again.
If you decide to change the category of your project, we will temporarily remove it from Project Catalog while we take a look. For other changes, we leave the project available to buy while it’s being reviewed again, unless we have a particular concern about the change.

If we see any problems with an edit or something you added, such as a video, we will let you know by email and give you a chance to fix it.









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