How to generate an HAR file for support

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What is an HAR file?

An HAR (HTTP Archive) file records all your browser’s interactions with a webpage — super helpful when troubleshooting issues. Someone from Upwork Support may ask for one to help you resolve your issues.

How do I generate an HAR file?

You can watch the video below to get a general idea, or read the browser-specific instructions below it.

How do I create an HAR file in Chrome?

Open Chrome and go to the page where you're seeing the issue
Select the three-dot menu (top-right next to your profile picture)
Select More tools > Developer tools
In the panel that opens, select the Network tab
Make sure the Record button is active (red). If it's gray, click it to start recording
Check the box by Preserve log
Select the Clear button to remove old logs
Reproduce the issue — do whatever is causing the problem
Once the issue happens, select the Export HAR icon (a download arrow) and save the file to your computer — select Save as HAR with Content

How do I create an HAR file in Firefox?

Open Firefox and go to the page with the issue
Select the menu button (top-right), then choose More tools > Web Developer
In the panel that opens, select the Network tab
The recording starts automatically — just perform the steps that trigger the problem
Once you’ve reproduced the issue and see that all of the actions have been generated in the Developer Network Panel (should just take a few seconds), right-click in the File column and select Save all as HAR
Save the file to your computer

How do I create an HAR file in Safari?

Open Safari and go to the page where the issue happens
Go to Safari > Preferences
Under Advanced, check Show Develop menu in menu bar
Open Develop > Show Web Inspector
Go to the Network tab
Recording starts automatically, so go ahead and reproduce the issue
Select the Export icon (far right on the Network tab) and save the HAR file to your computer

How do I create an HAR file in Microsoft Edge?

Open Edge and navigate to the problem page.
Select the three-dot menu > More tools > Developer Tools.
Select the Network tab.
Make sure the Record button is red — if it’s gray, click it to start recording
Check the box by Preserve log
Select the Clear button to remove old entries
Recreate the issue
When done, right-click any row in the log and choose Save as HAR with content
Save the file to your computer

Where do I send the HAR file after I save it?

If someone asks you to share the HAR file (like Upwork Support), they’ll let you know the best way to send it. Once they have it, they can dig into what’s going wrong.