Client Account Settings
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Forgot Password or Security Answer
Can't log in or verify because you forgot your password or security question? Don’t worry, you can easily reset them yourself as long as you have access to the email you use for...
Continue readingEdit client account information
We know at times you may need to update your account and company information, and we’ve worked to make it as simple as possible. Here’s what you can update at any time by going ...
Continue readingVerify your identity
In a virtual work world, knowing that people are who they claim to be is a vital part of safety and security. That's why we routinely ask clients and freelancers to verify their...
Continue readingControl your AI preferences
At Upwork, we process your data responsibility and securely, and we take that commitment seriously. We may leverage certain platform data as we build AI features that aim to imp...
Continue readingGenerate a HAR file for support
When things go wrong, our support team might need technical information to help fix the problem. For example, we might ask for a HAR file, or a log of network requests, to help ...
Continue readingEmail issues with using your Apple account to sign in to Upwork
When you create your Upwork account, you have the option to do so with your Apple ID/email account. However, depending on how you do it, you may unintentionally block us from se...
Continue readingVisual verification
To build trust, we may ask you to visually verify your profile to make sure it’s you when you work on Upwork. In most cases, we’ll be able to verify your identity within minutes...
Continue readingManage notifications
Getting notifications on Upwork is essential to building great work relationships in real time. That's why we automatically send you notifications when you get a message, and ma...
Continue readingManage your password and security question
If you suspect that your account has been compromised, go here to report the problem to our support team. As a best practice for keeping you and your information safe, we reco...
Continue readingEdit Your Company Information
Accurate contact information helps freelancers and Upwork team members connect with the right people in your business. Your company’s owners and members with admin permissions c...
Continue readingBe a Client and a Freelancer
We know that your work life is multidimensional — that’s why you can use our marketplace as a freelancer, an agency, and a client. You will use the same account to log in to Upw...
Continue readingCreate Another Company
You can only have one account, but you can use that account to create more than one company. This is one of the ways we give you the flexibility to achieve multiple goals on Upw...
Continue readingClose my account
At Upwork, we work hard to be your home for work. We’re sorry that you feel like we couldn’t be yours. If you’re here because you’re having a frustrating issue and haven’t given...
Continue readingTwo-Step Security Verification
It’s important to keep your personal information protected. One safeguard we provide is two-step verification, which provides an extra layer of security at login and when you ac...
Continue readingGet Support
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