How to use testimonials on your profile

Can I share a testimonial from a client I worked with outside of Upwork?

Yes — showcasing testimonials from clients you've worked with off the platform is a great way to highlight your expertise and build trust with potential clients. That’s exactly what the testimonial section on your profile is for.

You can also request testimonials from clients you’ve worked with on Upwork, though their feedback may already be reflected in your public work history.

How do I request a testimonial?

1. Go to Your profile from the dropdown under your profile picture
2. Scroll to the Testimonials section
3. Select Request a testimonial
4. Enter your former client’s contact information, including a link to their LinkedIn profile

After you submit the request, we’ll email your client and let you know once we hear back. It may take a few days to review and validate the testimonial before it appears on your profile.

When can I request a testimonial?

You can request a testimonial from any former client — whether or not you worked together on Upwork — as long as they have a LinkedIn account.

Here are a few key limits to keep in mind:

• You can send up to 20 testimonial requests total.
• You can only send one request per email address.
• Each client can give only one testimonial, even if you’ve completed multiple projects together.

Why did my client’s testimonial get rejected?

To help keep our marketplace trustworthy, we need to verify the contact information provided. If we weren’t able to confirm the details, the testimonial request may be declined. You’re welcome to try again with a different client.

Can agencies use testimonials?

Yes — both individual freelancers and agency members can use this feature.
 

I'm concerned about privacy for my client. Do I have to provide their LinkedIn profile?

Yes. A LinkedIn profile link is required for verification. All information you provide will be processed in accordance with Upwork's Privacy Policy.
 

Do testimonials affect my Job Success Score?

No, they don’t.
 

How do you verify that a testimonial is legitimate?

We have internal systems to confirm validity. While we don’t share details of the process to maintain review integrity, we appreciate your understanding.
 

Can I delete a testimonial?

You can’t delete it, but you can hide it from your profile. Just switch Visibility to Off.