Learn how to respond to freelancer feedback on Upwork, when it can be reported for Terms of Service violations, and how feedback removal works.
In this article
How do I respond to feedback a freelancer left me?
You have the opportunity to respond to any written feedback for 28 days after a contract ends.
What to know:
- Responses you provide will only appear on the freelancer's work history and will not be visible on your own profile.
- You may only post one response to feedback, and once you submit the response, you can’t edit it.
- When writing your response, we recommend focusing on the facts and carefully considering your tone and language.
To respond
- Go to Manage work > Contract history to find the contract
- Open the contract and select the Contract details tab
- In the feedback section, choose Respond
Can I report feedback a freelancer left me?
Feedback represents someone’s opinion, and because of this, we can't edit it or make determinations about its accuracy. However, in rare cases we can remove feedback if it violates our Terms of Service.
Violations that may warrant feedback removal
- Manipulation of the feedback system: This includes bribing, pressuring or extorting another customer to get a specific feedback outcome; buying or selling feedback; and creating fake contracts. Examples include offering or withholding something of value to elicit a specific feedback outcome or threatening negative feedback to gain something of value
- Inappropriate feedback: This includes posting feedback that contains abusive or offensive language
- Irrelevant feedback: This includes posting feedback that is completely unrelated to the contract
Other reasons we may remove feedback
- Where we believe there may be insider feedback or a conflict of interest (for instance if the client and freelancer accounts are closely connected)
- If someone asks us to remove feedback they’ve posted for another person. Feedback can be removed, but not edited
- Feedback was left by a customer who is involved in confirmed fraud
How do I report feedback a freelancer left me because it violates Upwork Terms of Service?
Please contact us and provide details as to why the feedback violates our terms or policies.
Note:
Feedback removal is rare and requires clear evidence of a serious violation.