Trust and Safety is a top priority for Upwork, and our goal is to help you find skilled freelancers who can get your work done while maintaining a safe and trusted marketplace.
One of the ways we build and maintain our trusted marketplace is by providing freelancers and clients ways to rate and review each other at the end of a project, so you both can share positive and negative experiences you had over the course of a contract.
When freelancers receive multiple instances of negative feedback, we may place a temporary hold on their Upwork accounts.
Frequently Asked Questions
Contracts where clients report negative feedback around a freelancer’s stated skills, experience, availability, or the actual performance during the contract period are counted as negative feedback.
You can change public feedback once a freelancer agrees. Learn more about how freelancers can enable clients to change feedback. Private feedback cannot be changed.
Freelancers have a couple options when they receive feedback they may disagree with. Learn more about freelancers’ options for responding to or reporting feedback.
If multiple clients express dissatisfaction with a freelancer's performance, we’ll pause their ability to submit new proposals and take on new contracts until they successfully complete a course in the Upwork Academy. This pause doesn’t impact existing contracts and we suggest that freelancers continue to fulfill existing commitments. Negative feedback is visible on the freelancer’s profile and also will be reflected in their Job Success Score.
