Connecting with the right freelancer for your project and developing good communication right from the start are the keys to your success on Upwork. Even when you are in a rush to get work started, taking the time to interview potential freelancers before you hire can save you time and money down the road and improve your satisfaction

The interview gives you an opportunity to communicate your needs, ask questions, evaluate the freelancer’s spontaneous responses, and negotiate terms of the contract. This is your chance to decide if the freelancer is the right match before making an offer. It also sets the tone for future communication.

To make it easy for you to conduct interviews, we offer audio and video interview options, including Zoom, right in Upwork Messages.

Begin an interview message thread

  1. Go to Jobs › My Jobs and open the job post
  2. From Review Proposals click the Send Message button to contact the freelancer or agency

Once you complete this process, we automatically move the applicant to your Messaged section for further review. Your message thread will embed in the proposal view.

From this point, you can continue communicating through Upwork Messages and set up a time to interview. Learn about our best practices for video interviews, sharing files, and more here.

To help you stay as safe as possible, we require that you do not request or share any contact information and keep all direct communications on Upwork until you start a contract. This means you cannot share your contact information in your profiles, proposals, job postings, invites, or other pre-hire contacts.

You need to use Upwork’s collaboration tools for all introductions, interviews, and project scoping communications.

We provide secure tools for clients and freelancers to communicate directly from Upwork Messages.. Once a freelancer accepts your offer, you can choose to share your contact information and use other tools to manage your project, too.

We always recommend that you be cautious when sharing any sensitive or personal information with anyone you do not know and respect the freelancer’s need to do the same. Learn more about best practices for online safety here.

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