What if my bank account is under a different name?

Bank account authorization

To set up payment to your bank account, you must be listed as an account holder or authorized signer on that account, or demonstrate you are authorized by the business to do so.

What to do if the names don’t match:

Contact Customer Support by clicking here to request a manual name review. In some cases, name discrepancies can be resolved by us. Those scenarios are:

  • You are using a common name variation – We’ll approve recognized name variations, like Robert/Bob or J.J./John Jacob, within 48 hours. If you use an unrecognized name variation or nickname, we’ll require that you verify your identity. You’ll then need to edit your Upwork profile to match your legal name.
  • You are using a company bank account – To complete verification you may need to provide personal identification as well as one of the following:
    • An original bank statement showing the company name, as well as your name.
    • A business license showing your name and the company name.
    • Articles of Incorporation showing the company name with you as an authorized agent/owner.
  • You are a transgender individual – Upwork will make exceptions for transgender individuals who are in the process of transitioning but have not been able to obtain a name change due to legal or other barriers. Documentation may be required.

Have more questions? Submit a request


Upwork Status

Incident Status

Our records show your Upwork account is not active.

This might be due to no account activity (earnings, payments, contracts, etc.) or because we had to suspend it. When we suspend an account we send an email explaining the reason and whether or not you can take steps to reverse the suspension. Please review that email for more details.

For general questions, you can visit our Community or review our Terms of Service.

We’ll start a video chat with you. Please make sure you use a desktop device with a camera to continue the process. Also, allow Upwork temporary use of your camera and microphone. You may disable this access after the chat session.

If all of our agents are busy when you attempt to chat, please hold, and one of our agents will be with you shortly.

We noticed that you're currently using a browser that is not supported by our video verify process.

We recommend that you switch to Google Chrome or Firefox in order to successfully complete verification. Thank you

Upwork’s Category Specialists are standing by to help you discover and plan new projects.

Ask them about roles or projects that you want to learn more about. They can also draft job posts for you.

Your chat will begin in the bottom right corner of this page.

Upwork’s Category Specialists are currently offline.

Send us a message below and we’ll respond via email as soon as we can. You can also come back here during business hours (Mon-Fri, 6am-5pm PT) to chat with us.

How can we help?
Thanks for your message! A Category Specialist will respond to your message via email as soon as they can.
Thanks for your message! Your request to change your profile back to "public" has been successfully submitted.