Forgot Password or Security Answer

If you have forgotten your password or security answer, or both, please follow the instructions below to reset them. Be sure to check your junk and spam folders for any reset emails we send you.

If you have forgotten your password but know your security answer

  1. Ensure you can access the email address associated with your Upwork account
  2. Click the Forgot password? link when prompted for your password
  3. Enter your Upwork username or email
  4. We’ll send you an email with next steps

If you have forgotten your security answer but know your password

  1. Ensure you can access the email address associated with your Upwork account
  2. Click the Forgot your answer? link on the security question challenge form
  3. Follow the instructions directing you to your email for next steps

If you have forgotten your password AND security answer

  1. Ensure you can access the email address associated with your Upwork account
  2. Submit this form to provide support with additional information to recover your account
  3. We’ll send you an email with next steps

If you suspect that your account has been compromised click here to report the problem to our support team.

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