How to fix login issues on Upwork

Trouble logging into your Upwork account? Learn how to reset your Upwork password, recover a forgotten security answer, and fix login issues safely.

In this article

• I can’t remember what email address I used to create my Upwork account. What should I do?
• I forgot my Upwork password, what should I do?
• I forgot my Upwork security answer, what should I do?

• I've tried resetting my password but it still doesn't work. What should I do?

   

  Important: One account, one path forward

  If you’re having trouble accessing your account — whether it’s due to a forgotten password, security questions, or something else — we can help you recover it.

  What’s not allowed: Creating another Upwork account.

  Each person is permitted to have only one account on Upwork, per our Terms of Service. Creating another account won’t solve the issue and may result in account suspension, including for both the old and new accounts.

   

I forgot my Upwork password, what should I do?

1. On the Upwork login page, choose the Forgot password? link when prompted for your password
2. Enter your Upwork username or the email you use for your Upwork account

We’ll send you an email with the next steps. We may ask you to verify your identity with two-step verification first. (If the email doesn’t arrive promptly, check your spam folder)

I forgot my Upwork security answer, what should I do?

There may be times when we ask you to verify your identity by providing your security answer, such as at login, in settings, or when you access payments. If you don’t remember it, you can follow these steps to get help:

1. When you are asked to answer your security answer, choose the Forgot your answer? link on the security question form
2. We’ll send you an email with the next steps (if it doesn’t arrive promptly, check your spam folder)

I've tried resetting my password but it still doesn't work. What should I do?

We suggest trying the following:

• Double-check that you're using the correct email associated with your Upwork account. If you have multiple email addresses, make sure you're entering the one linked to your Upwork account
• Don't forget to check your spam or junk folder. If you can't find our email, try sending the reset request again
• Clear your browser's cache and cookies. Sometimes, login issues are caused by your browser's cache or cookies. If clearing doesn't help, try using a different browser or device
• Finally, if you've followed all the recommendations and are still unable to reset your password, the best option is to update your security information. Fill out this form and we will help