We know how easy it can be to forget your username or the answer to your security question. That’s why we’ve designed simple, but safe, reset procedures.

I can't log in, I cannot log in, I forgot my password, Login is imposible, I need help logging in, I forgot my password, I'm unable to log in

Forgotten password, but you know your security answer

  1. Ensure you can access the email address associated with your Upwork account.
  2. On the Upwork login page, choose the Forgot password? link when prompted for your password.
  3. Enter your Upwork username or email.
  4. We’ll send you an email with the next steps (if it doesn’t arrive promptly, check your spam folder).

Forgotten security answer, but you know your password

  1. Ensure you can access the email address associated with your Upwork account.
  2. On the Upwork login page, choose the Forgot your answer? link on the security question challenge form.
  3. We’ll send you an email with next steps (if it doesn’t arrive promptly, check your spam folder).

Forgotten both your password AND your security answer

  1. Ensure you can access the email address associated with your Upwork account.
  2. Submit this form in order to provide Upwork Support with additional information to recover your account.
  3. We’ll send you an email with the next steps (if it doesn’t arrive promptly, check your spam folder).

 

NOTE:

If you suspect that your account has been compromised, go here to report the problem to Upwork Support.

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