This article explains how to recover your Upwork account if you've forgotten your password or security answer. It outlines steps to reset your password via email, what to do if you can't recall your security answer, and how to proceed if you no longer have access to your email. It also offers troubleshooting tips and guidance on contacting support for further help. - AI helped create this summary
Forgotten password
- On the Upwork login page, choose the Forgot password? link when prompted for your password
- Enter your Upwork username or the email you use for your Upwork account
- We’ll send you an email with the next steps. We may ask you to verify your identity with two-step verification first. (If the email doesn’t arrive promptly after we send it, check your spam folder)
If we ask you to verify using your security answer and you don’t remember it, choose Try another method if you’ve already enabled multiple two-step verification methods. If not, select Forgot your answer? Then, if you have email enabled, we may be able to send an email with next steps. However, our system may prompt you to submit a verification form for manual recovery so we can verify it’s you and keep your information safe.
Forgotten security answer
There may be other times when we ask you to verify your identity by providing your security answer, such as at login, in settings, or when you access payments. If you don’t remember it, you can follow these steps to get help:
- When you are asked to answer your security answer, choose the Forgot your answer? link on the security question form
- We’ll send you an email with next steps (if it doesn’t arrive promptly, check your spam folder)
NOTE:
If you still need help logging in or suspect that your account has been compromised, go here to report the problem to Upwork Support.
Frequently Asked Questions
If you don't have access to the email address linked to your Upwork account, we won't be able to send you password reset information. Instead, please contact support.
I've tried resetting my password but it still doesn't work. What should I do?
We suggest trying the following:
- Double-check that you're using the correct email associated with your Upwork account. If you have multiple email addresses, make sure you're entering the one linked to your Upwork account
- Don't forget to check your spam or junk folder. If you can't find our email, try sending the reset request again
- Clear your browser's cache and cookies. Sometimes, login issues are caused by your browser's cache or cookies. If clearing doesn't help, try using a different browser or device
Finally, if you've followed all the recommendations and are still unable to reset your password, the best option is to update your security information. Fill out this form and we will help.