Stay updated on Upwork activity with message, email, and mobile alerts. Learn how to adjust or troubleshoot notifications, including delayed emails and alerts.
How to change your settings for notifications from Upwork Messages:
- Go to your Notification Settings and choose the Messages tab
- Select a drop-down option for desktop, mobile, and email notifications
- For desktop, you can also choose whether to play a sound
- For emails, you can also set a frequency.
Important: The default setting for email notifications is 15 minutes. If you’d like to receive your messages immediately, you can update your settings.
How to change your settings for email updates from Upwork:
- Go to your Notification Settings and choose the Email updates tab
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Check or uncheck the relevant boxes
Important: Because we do need to send you an occasional message or update, you can’t opt out of every Upwork message or email, but we promise not to send them too often.
Need to turn off instant job alerts? Learn how.
Troubleshoot notifications
If you’re not receiving email notifications, please check your notification settings. Be sure to check your junk and spam folders too, as emails from us might be there. On rare occasions, there may be a site issue with Upwork that is affecting notifications. You can check for any site issues here: status.upwork.com.
Important: The default frequency setting for email notifications is 15 minutes. If you’d like to receive your messages immediately, you can update your settings.
If you’re not receiving any messages notifications via email or the app, they may have been disabled. To check this:
- Go to your Notification Settings and choose the Messages tab
- Review your drop-down selections for desktop, mobile, and email notifications and update your choices as needed
The default frequency setting for email notifications is 15 minutes. If you’d like to receive your messages immediately, you can update your settings.
If you are receiving email notifications about messages, but are not receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your mobile device settings.
Some phones have power-saving modes or apps (example: DuraSpeed and Background Task Clear) that prevent push notifications, even if you have them enabled.
Check your Notification settings under the Email updates tab. To receive marketing emails, you’ll need to check the relevant boxes under “Communications from Upwork” and “Miscellaneous.“ Be sure to check your junk and spam folders too, in case our emails landed there.