We know getting your messages on Upwork is critical to building great work relationships.
That's why we automatically send you notifications when you get a message, and make it convenient for you to reply quickly.
When you receive a new message via Upwork Messages, by default we will notify you by email and with desktop and mobile alerts (if you’ve downloaded the apps). You can reply directly from any of these notifications and we will also post your reply in the message room in Upwork Messages. That way you’ll have an easy spot to review all conversations.
You will also receive notifications about your activity on Upwork, such as payment confirmations and start of contracts.
If you like, you can choose not to receive desktop, mobile and email notifications by updating your notification settings. If you’re having issues receiving notifications, please check the troubleshooting tips at the bottom of this article or use the troubleshooting tool in your iOS mobile app.
To change your notification settings:
- Go to Settings › Notification Settings.
- Select a drop-down option for desktop, mobile, and email notifications.
- For Other Upwork Email Updates check or uncheck the relevant notification as needed.
IMPORTANT: Because we do need to send you an occasional message, you can’t opt out of every Upwork message, but we promise not to send them too often.
If you’re not receiving email notifications please check your Notification Settings. Be sure to check your junk and spam folders too, as emails from us might be there. On rare occasions, there may be a site issue with Upwork that is affecting notifications. You can check for any site issues here: status.upwork.com.
If you’re not receiving any messages notifications via email or the app, they may have been disabled. To check this:
- Click the Messages icon in the desktop app.
- Click your profile icon then Settings.
- Select Messages and configure your notification settings.
If you are receiving email notifications about messages, but aren’t receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your device settings.
Some phones have power-saving modes or apps (example: DuraSpeed and Background Task Clear) that prevent push notification, even if you have them enabled.