Getting notifications on Upwork is essential to building great work relationships in real time. That's why we automatically send you notifications when you get a message, and make it convenient for you to reply quickly.

When you receive a new message via Upwork Messages, by default we’ll notify you by email and with desktop and mobile alerts (if you’ve downloaded the apps). You can reply directly from any of these notifications, and your reply will always appear in Upwork Messages. Upwork Messages is a convenient spot to review all conversations.

You’ll also receive notifications about your activity on Upwork, such as payment confirmations and start of contracts.

If you like, you can choose not to receive desktop, mobile and email notifications by updating your notification settings. If you’re having issues receiving notifications, please check the troubleshooting tips at the bottom of this article or use the troubleshooting tool in your iOS mobile app.

To change your notification settings:

  1. Go to Settings › Notification Settings.

  2. Select a drop-down option for desktop, mobile, and email notifications.

  3. For other Upwork email updates check or uncheck the relevant notification as needed.

IMPORTANT:

Because we do need to send you an occasional message, you can’t opt out of every Upwork message, but we promise not to send them too often.

Troubleshoot Notifications

Not getting emails from Upwork?

If you’re not receiving email notifications, please check your notification settings. Be sure to check your junk and spam folders too, as emails from us might be there. On rare occasions, there may be a site issue with Upwork that is affecting notifications. You can check for any site issues here: status.upwork.com.

Not getting notifications for new messages on Upwork?

If you’re not receiving any messages notifications via email or the app, they may have been disabled. To check this:

  1. Open the Messages icon in the desktop app.

  2. Open your profile icon in the bottom left corner, then select Settings.

  3. Select Messages and configure your notification settings.

Not receiving notifications on your mobile device?

If you are receiving email notifications about messages, but are not receiving mobile app notifications, you may have disallowed push notifications on your device. Please enable notifications in your mobile device settings.

Some phones have power-saving modes or apps (example: DuraSpeed and Background Task Clear) that prevent push notification, even if you have them enabled.

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