Active Credit Card - Account Suspended

In some cases, Upwork may place a temporary restriction on your account shortly before the credit card associated with the account expires. This action is taken to ensure an active, valid billing method is kept on file in order to satisfy Upwork Hourly Protection terms. We will notify you by email if this happens.

You can lift the restriction by updating your card details, adding a new billing method, or by setting a different billing method as your primary billing method.

To update your card details

  1. Go to Settings > Billing Methods
  2. Click the (...) options menu and select Edit
  3. Enter the updated details, then click Save Changes

Note: Credit card numbers cannot be updated. If your card number has changed, please add it as a new billing method.

To add a new billing method

  1. Go to Settings > Billing Methods
  2. Select Add Method
  3. Enter your billing method details and follow the instructions on-screen to complete the setup

The instructions for adding a new billing method will differ slightly depending on which method you are adding. Click the links for further information on setting up a credit card, a PayPal account, or a bank account (qualifying U.S. clients only) as your new billing method.

To set a different primary billing method

  1. Go to Settings > Billing Methods
  2. Select Set as primary from the (...) of the method you want to update

 

 

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