In some cases, Upwork may place a temporary restriction on your account shortly before the credit card associated with the account expires. This action is taken to ensure an active, valid billing method is kept on file in order to satisfy Upwork Hourly Protection terms. We will notify you by email if this happens.
You can lift the restriction by updating your card details, adding a new billing method, or by setting a different billing method as your primary billing method.
- Go to Settings › Billing Methods
- Select Add Method
- Enter your billing method details and follow the instructions on-screen to complete the setup
The instructions for adding a new billing method will differ slightly depending on which method you are adding. Click the links for further information on setting up a credit card, a PayPal account, or a bank account (qualifying U.S. clients only) as your new billing method.