We know that feedback is important to any business or professional. When you provide feedback to others, you can help them identify their strengths and weaknesses and show appreciation for things that went well during a project. You are also sharing your experience with other Upwork users, which can help them make more informed choices.
That’s why we’ve developed a system for giving and receiving feedback. When a contract ends, clients usually leave you feedback as part of that process. As a freelancer, you also can leave public feedback about your experience with the client.
To leave feedback for a client:
- Go to My Jobs
- Go to the Ended Contracts section and find the contract you wish to leave feedback on
- Click the Give Feedback button on your contract
You have 14 days from the end of a contract to leave feedback. We created the system to be double-blind, which means that feedback won’t be visible until both parties provide it for each other. We designed it this way to help ensure genuine, independent feedback from both parties. If only one party leaves feedback, we will post it after the 14-day period has expired.
If the 14-day feedback period expires before you are able to add comments, you can contact the client and ask them to allow you to add feedback later. We will notify you once the option to leave feedback is available.
Typically, you would wait for the client to close the contract. However, if you are the one ending the contract, we will provide you with the opportunity to leave feedback as part of that process.
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