We give you two ways to place secure video and voice calls in the Upwork Message Center. 

  1. Upwork calls
  2. Zoom meetings

Learn more about sharing files and information on Upwork here.

 

Upwork calls

You can make a voice or video call directly from Upwork.

 

Make an Upwork call

1. Choose the phone button.

In the Upwork Message Center, you’ll find the green phone symbol in the top right corner of your message room. Click this button to start your call.

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2. Wait for members to join.

An incoming call pop-up will appear to other members of the room, so that they can join directly.

Note: Only users who are part of the room can join the call. To create a group call, create a group chat room first.

 

3. Adjust the settings.

Joining a call opens a window where all members can see the shared video. Each user can decide to use their own video or audio for the call, and can switch between them by using the options at the bottom of the call screen.

 

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You can choose to minimize the call window, too, to view your message room during the live audio or video conversation.

 

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4. Share your screen.

During a call, you can share your screen in real time. Simply select the screen button at the bottom of the call screen. You will be able to select to share your entire screen or a particular window. If you'd rather share still screenshots, learn more here

5. Hang up.

When the call is over, hang up by clicking the red button.

6. Share feedback.

Send us your thoughts! Look under the Settings tab in the call window to provide feedback.

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Answer an Upwork call

1. Join the call.

An incoming call pop-up will appear so you can join directly. Choose the green phone button to answer.

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2. Adjust the settings.

Joining a call opens a window where all members can see the shared video. Each user can decide to use their own video or audio for the call. Change your options with the buttons at the bottom of the call screen.

 

calls-2.png

You can choose to minimize the call window, too, to view your message room during the live audio or video conversation.

 

calls-3.png

3. Share your screen.

During a call, you can share your screen in real time. Simply select the screen button at the bottom of the call screen. You will be able to select to share your entire screen or a particular window. If you'd rather share still screenshots, learn more here

4. Hang up.

When the call is over, hang up by clicking the red button.

5. Share feedback.

Send us your thoughts! Look under the Settings tab in the call window to provide feedback.

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Note: Calls initiated via the Upwork app will be re-routed to your mobile web browser.

 

Zoom meetings

We have collaborated with Zoom to integrate their service directly into the Upwork platform.  

1. Choose the phone button and select Zoom Meeting

In the Upwork Message Center, you’ll find the green phone symbol in the top right corner of your message room. 

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2. Agree to Zoom's Terms of Service. 

You will not need a new or existing Zoom account to use this feature -- your meeting will initiate right from Upwork Messages. 

Your call will open in your web browser, via Zoom, or in the Zoom app. Please note that your experience may vary depending upon your chosen software and settings.

3. The meeting will begin.

A link will be posted in the message room to invite everyone in the room to join your call. 

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SHARE YOUR CALL

You are welcome to share the link to other members of your team outside of Upwork, so that they can join the meeting with you. Right click and copy the link in the Upwork Message Room to share, or invite participants directly from Zoom.

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4. Connect and collaborate!

When the meeting is over, hang up by clicking the red button.

Note: Zoom’s integration with Upwork is specific to video communication service. It will not feature chat or call recording. You can always use the chat feature in the Upwork Message Center to enhance your video experience!

 

Please note that individual data rates may apply to voice and video call services.

 

How do I share my screen on a video call?

Follow the steps below to share your screen while on a video call.

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What browser or app do I need to make a call?

Upwork calls are supported in the most up-to-date versions of three common browsers.

  • Google Chrome
  • Mozilla Firefox
  • Apple Safari

Zoom calls are supported by independent software.  

Do I need to sign into Zoom or have a Zoom account?

No, the integration allows you to initiate the call from Upwork Messages and you do not need to have a Zoom account to use the feature.

Log in to get personalized help.