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Use Messages

We know that good communication is an important part of building strong working relationships. Upwork Messages gives you a place for secure file sharing, chats, and video and vo...

Video and Voice Calls

Better communication leads to better work. You can make a video or voice call on Upwork anytime by using Zoom. You'll start the call right from Upwork Messages and you don't nee...

Troubleshoot Messages

Types of Errors: Unable to Load Messages error or Messages panel fails to load at all (no error displayed) Unable to Authenticate User error While we are always working to imp...

Recorded Zoom Meetings in Messages

Note: This feature is being rolled out gradually. Don't worry if you can't see it in your messages yet - It will be available to everyone soon. You may have times when you nee...

Using Loom Video in Messages

When work is done outside an office and across time zones, communication becomes even more important. Loom is a video messaging tool in Upwork Messages that makes work collabora...

Use Screenshots in the Desktop App

Screenshots can help you communicate quickly with a client or freelancer — for example, you can show progress on a logo, draw attention to specific data, or ask questions about ...

Supported Attachment File Types

To help your work flow smoothly and efficiently, most file types are accepted on the Upwork platform. This includes .doc, .docx, .pdf, .txt, .ppt, .gif, and .png. The supported ...

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