As a Top Rated or Top Rated Plus freelancer, your hard work has earned you the benefit of more control over your profile. This means that you can occasionally request the removal of client feedback.
IMPORTANT:
If you’ve only had a few contracts on Upwork, removing feedback may cause you to lose your Job Success Score. Also, removing feedback won’t change your star rating.
You have two options for removing feedback
- Remove feedback only from your Job Success Score calculation (the public score and comment will remain visible on your profile).
- Remove from your Job Success Score and from your profile (the public score will be hidden and the comment will be replaced by, "This feedback has been removed.").
| Profile area | JSS ONLY | JSS and PROFILE |
|---|---|---|
| Public score | Visible | Hidden |
| Public comment | Visible | Hidden |
| Work history | Visible | Visible |
| Number of jobs | Counted | Counted |
| Job Success Score | Removed | Removed |
How it will appear in your client’s history
If you remove feedback, it will be replaced with “This feedback has been removed”, in the client’s public job history. However, certain details will remain in your client's history:
- The feedback that you provided to the client will remain visible.
- If the client responded to feedback you provided, it will remain visible.
Rules and restrictions
Certain restrictions apply to feedback removal.
- Requests may only be made every 3 months, and only after 10 or more completed contracts from the time you submitted your previous request.
- If you are an agency, your profile must be Top Rated or Top Rated Plus to remove feedback from contracts performed by your agency.
- Agency feedback removal requests must be submitted by the agency owner, business manager, or agency admin.
NOTE:
Remember that removing feedback will not always change your Job Success Score.
Request feedback removal
Only Top Rated and Top Rated Plus freelancers can request feedback removal. Check the other rules here.
Send an email to us via the Get Support button below. In your message, please include:
- The contract ID number that has the feedback you’d like to remove
- Whether you want feedback removed from “JSS Only” OR to “Hide from Profile and JSS”
- JSS Only — Your JSS may be adjusted but your public work history won't change. Your profile will still show the public feedback rating, comment, and any response.
- Hide on Profile — Your public work history will change and your JSS may be adjusted. We'll hide the feedback rating and comment from your Work History and replace it with "This feedback has been removed".
If you lose Top Rated or Top Rated Plus status because of a dip in your JSS, you have two weeks from that date to submit a feedback removal request. Please submit a screenshot of the email you received confirming you have lost your Top Rated or Top Rated Plus status with your feedback removal request.
You may not have feedback removed if you lost your badge due to a suspension or Terms of Service violation.
To find the contract ID number, go to your Contracts page. Find the contract you'd like to remove and click on it. On the right-hand side of the page, in the Contract Details section, you will find the Contract ID.
The job, including public and private feedback, is removed from your JSS within 7 days of your request. Any changes will be reflected the next time your score is updated. If your score doesn't update, that means that other factors impacted your score. Please note that removing feedback won’t change your star rating.
Important to know:
Your score may or may not improve as a result of feedback removal. This is because the influence of other contracts added to or aged out of JSS calculations may outweigh the significance of this particular job. Another possibility is that the feedback you had removed may not have been as negative as it seemed to you. Because of the complex nature of the JSS calculation, there is no guarantee it will improve if you remove feedback. You can't undo the removal if the removal failed to boost your score.
Only Top Rated and Top Rated Plus talent is eligible for Feedback Removal. You may view a breakdown of all your freelancer stats on the My Stats page.
We only remove the client's star rating and public feedback from your profile. We do not remove your feedback to the client, nor the client's response to any feedback you have left them. This is still visible when you select the job title on your profile.
We only remove the client's rating and public feedback from your profile and JSS score. This does not impact your star rating which may be displayed on other pages, such as Project Catalog or on pages that market freelancer services to clients.