Freelancers on a free, Basic membership plan can generate a limited number of queries using Uma. Upgrade to Freelancer Plus or Agency Plus to access the full capabilities of Uma.
As an Upwork freelancer, you’re here to boost your professional growth and earn. Uma, our newest generative AI chatbot, can help.
How it works
Uma, Upwork’s Mindful AI, is your work companion and embedded into your Upwork experience to help you solve challenging tasks, boost productivity, and do your best work, faster.
Having a dedicated AI app can help you:
- Work faster – Boost earnings by being more efficient. Uma uses generative AI to help you complete complex tasks faster while speeding up workflows
- Boost productivity – Uma provides access to technology that can help you review, suggest, analyze, and write text, data, and content for your Upwork projects and proposals
- Manage tasks – As an independent freelancer, sometimes you need an extra hand. Uma can act as a project assistant, helping you brainstorm, get organized, and reduce monotonous work
To use Uma
To access Uma and view previous chats:
- Select the Uma icon from the navigation bar at the top of your screen
- Send a message or use the prompts to get started
- You can find past chat records in the left side panel, with logs kept for 90 days
Usage limits
The weekly usage limits of Uma depend on the number of messages sent, the length of queries, and the complexity of tasks.
You’ll get approximately 10 messages per week if you’re not a Freelancer Plus subscriber. Freelancer Plus members enjoy full access to Uma's capabilities.
As you use Uma, you will receive an alert when you reach 50% of your usage limit, informing you that you are approaching capacity.
Frequently Asked Questions
Right now, full access to Uma is available to Freelancer Plus and Agency Plus subscribers. We are also rolling out limited access to all freelancers over the coming months. Learn more about Freelancer Plus.
If you are on our free, Basic freelancer plan, you have a limit of about 10 messages (longer queries may impact your allowance). To have full access with no limits, you can subscribe to Freelancer Plus.
We use a combination of OpenAI’s GPT-4o and a custom model built specifically for Upwork. Our custom model is tailored to better understand the platform’s unique dynamics, offering more relevant and accurate outputs compared to general models like ChatGPT.
We tuned this model using proprietary data to make its answers relevant to freelancers on Upwork. However, Uma does not use any of your information to source content (unless you enter it yourself).
Always remember to follow our Terms of Service when using this app. Never enter any sensitive material into Uma, and don’t use this app on contracts when your client requests that you don’t.
We recommend that you inform your clients upfront about using generative AI technology on their projects, and ensure that they have not prohibited the use of all or certain generative AI tools for their projects.
Messages with Uma are subject to our Terms of Service and Privacy Policy. Clients or third parties can not view the messages, but our internal teams may view them if they need to handle a related dispute.
When you use AI on Upwork, we collect different data that’s relevant to the tool you’re using. For example, when you use Uma, we use the queries you type into the tool, your selected skills, and your profile bio to give you a relevant response.
When data is transferred within Uma, it's secured with TLS encryption, a secure protocol that ensures your chat data remains confidential and protected from potential interceptions. See Upwork’s Privacy Policy here for more information.
Your logs of old messages will remain visible for up to 90 days.
