At Upwork, we process your data responsibility and securely, and we take that commitment seriously. We may leverage certain platform data as we build AI features that aim to improve your experience and efficiency in getting work done.
You can adjust your preferences in your settings at any time. If you opt out, Upwork will not use your data to train its models that power our AI features. We never sell user data, and have strict policies and contractual terms in place to protect you.
As the world’s work marketplace, we are deeply committed to our mission to create economic opportunities so people have better lives, and we are optimistic about AI’s potential to supercharge that mission. In this exciting new era of work, we believe in building and using AI responsibly to help everyone in our community thrive, guided by our ethical principles:
- Human-centered. We use AI to further our mission, putting the most powerful technology in the hands of our customers so they can unleash more economic opportunity and grow their businesses.
- Accountable. Humans are accountable for our AI systems, making ethical decisions to consciously avoid unintentional bias for the benefit of our customers.
- Responsible. We protect and respect data by embracing security by design and appropriate privacy protocols.
- Transparent. We aim to make AI understandable so customers know when they are using it, how it works, and how it benefits them.
- Trustworthy. We strive to earn customer trust by delivering value through our AI technology, listening to customer feedback, and abiding by these principles.
Upwork protects you
We ask you to opt in to use AI tools on Upwork so you can be confident that any confidential information is kept secure. To process your data safely, Upwork will:
- Anonymize the data whenever possible
- Engage in contracts with service vendors that prohibit unnecessary access to data. We also enforce restrictions about sharing information with other providers
- Prohibit use of your data to train third-party AI models
- Follow strict guidelines that adhere to global policies regarding the stewardship of your data
- Monitor developments in the legal and regulatory space to comply with changing landscapes and best practices
- Install privacy by design as a part of how we innovate and offer our services. We’re thoughtful about how we design Upwork to make sure your data isn’t at risk
We’re committed to developing and using AI responsibly to help our customers reach their full potential. Learn more about our privacy practices here.
To manage your AI preference
- Go to Settings › My info and find the AI preferences section
- Select Set preference and choose a selection
Learn more about the data we use and how we protect it in our privacy policy and security practices.
Frequently Asked Questions
Upwork uses data protection principles that are incorporated into the design and development of our platform. Learn more about how we comply with privacy regulations here.
No, we don’t sell user data.
We leverage service providers (like AWS and OpenAI) to help power and enhance certain AI aspects of our platform. We may share information with these partners but take precautions to protect you in the process. We execute contracts that hold those partners to high standards in protecting your data, including restrictions on accessing your data and prohibitions against using it to train their own third-party AI models or sharing it with other providers.
To learn more about information sharing, please review the Information Sharing and Disclosure section of our Privacy Policy.
AI features require certain data to function. We use this data to train Upwork AI models that aim to improve your experience. We protect your privacy by anonymizing data whenever possible, and we do not sell any data. Your data is never used to train third-party service providers' internal models. We protect your privacy by anonymizing data wherever possible.
For more information about Upwork’s privacy policy and data usage practices, you can review the privacy policy, visit the privacy center, and visit the Trust and Safety center.
