Agency contracts work much the same as freelancer contracts. An agency’s business managers can both edit the terms of contracts and end them. Both the contracted agency member (the agency member actively working on the contract) and all business managers can submit milestones on fixed-price contracts. All contracts are paid into the agency's collective financial account balance.
The feedback from clients on all of your agency’s contracts, combined with all of your agency’s team members, create your agency Job Success Score. If your team members are working exclusively for your agency, the agency JSS will display on their freelancer profile. If a team member leaves the agency, their work history and feedback remain accessible on your agency profile.