If you are working with a freelancer and they become unresponsive for a long period of time, it may be best to pause the contract and wait for contact from the freelancer. In some cases, you may also reach out to Upwork to contact the freelancer on your behalf.
On an hourly contract, already-logged hours will be invoiced as usual, but no further work or payment should be expected on the paused contract. To continue working with the freelancer in the future, you should restart the paused contract.
On a fixed-price contract, if the freelancer has requested payment, the pending escrow payment will be released to the freelancer upon approval by you or automatically after 14 days. You can also reject the payment request. If no payment requests have been made, the funds in escrow will remain in escrow until they are released by the client or the contract has ended. To continue working with the freelancer in the future, you should restart the paused contract.
Alternatively, you may choose to end a freelancer's contract if they become unresponsive.