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Request a Refund

This article refers to requesting a refund directly from a freelancer or agency. If you need to request an escrow refund on a fixed-price contract (funds in escrow, but not yet ...

Dispute an Agency or Freelancer’s Hours

Fixed-price contract? Go here instead. We know you take time to interview and carefully consider the freelancers and agencies you contract. On our end, we also want to make su...

Get an Escrow Refund

We understand that projects don’t always go as planned. When you end a fixed-price contract with remaining funds in escrow, you can request an escrow refund. Good to know: If yo...

Respond to an Escrow Dispute

While the vast majority of work done on Upwork goes smoothly for both parties, occasionally disputes can arise. Upwork Payment Protection is structured to help protect freelance...

Unresponsive Freelancers

If you are working with a freelancer or agency and they become unresponsive for a long period of time, it may be best to pause the contract (if hourly) and wait for contact from...

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