Disputes
Articles in this section
Request a Refund
This article refers to requesting a refund directly from a freelancer or agency. If you need to request an escrow refund on a fixed-price contract (funds in escrow, but not yet ...
Continue readingDispute an agency or freelancer’s hours
Fixed-price contract? Learn more about escrow refunds for fixed-price contracts. We know you take time to interview and carefully consider the freelancers and agencies you con...
Continue readingGet an escrow refund
Projects don’t always go exactly as planned and budgeted. When you end a fixed-price contract with remaining funds in escrow, you can request an escrow refund from your freelanc...
Continue readingResolving issues with a contract
Despite your best efforts, a project may not always go as expected. When an issue comes up, it’s important to address it quickly and understand your options. We are here to help...
Continue readingRespond to an escrow dispute
While the vast majority of work done on Upwork goes smoothly for both parties, disputes can occasionally arise. Upwork Payment Protection is structured to help protect freelance...
Continue readingUnresponsive freelancers
If you are working with a freelancer or agency and they become unresponsive for a long period of time, it may be best to pause the contract (if hourly) to avoid being billed and...
Continue readingGet Support
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