In cases where you’d like money back from a freelancer, you’ll need to request a refund through Upwork within 180 days of the payment.  To request a refund Go to Jobs > My J...

Fixed-price contract? Go here instead. Upwork Hourly Protection allows you to dispute a freelancer’s hours if you feel the freelancer has billed you for more time than they work...

Fixed-price contracts require clients to put funds into escrow in advance so that once a freelancer successfully completes the project or a portion of it (we call these mileston...

Upwork offers mediation assistance for 30 days after a payment is made. This is separate from our formal refund requests and disputes processes. If your own attempts to resolve ...

While the vast majority of work done on Upwork goes smoothly for both parties, it's inevitable that an occasional dispute arises. Our escrow dispute system is structured to prot...

If you are working with a freelancer and they become unresponsive for a long period of time, it may be best to pause the contract and wait for contact from the freelancer. In so...