Disputes

This article explains how refunds work for payments that have already been released to freelancers. Clients can request refunds directly from freelancers or agencies on Upwork f...

Fixed-price contract? Learn more about refunds for fixed-price contracts. This article explains how Upwork’s Hourly Protection allows clients to dispute billed hours they beli...

If you’re ending a fixed-price contract with remaining funds, you can request a refund from the freelancer and choose to either pay nothing or to release a partial payment. The ...

Despite your best efforts, a project may not always go as expected. When an issue comes up, it’s important to address it quickly and understand your options. We are here to help...

While the vast majority of work done on Upwork goes smoothly for both parties, disputes can occasionally arise. Upwork Payment Protection is structured to help protect freelance...

If you are working with a freelancer or agency and they become unresponsive for a long period of time, it may be best to pause the contract (if hourly) to avoid being billed and...