In cases where you’d like money back from a freelancer, you can request a refund through Upwork within 180 days of the payment. Logged hours for the current week cannot be refun...

Fixed-price contract? Go here instead. Upwork Hourly Protection allows you to dispute a freelancer’s hours if you feel the freelancer has billed you for more time than they work...

Fixed-price contracts require clients to put funds into escrow in advance so that once a freelancer successfully completes the project or a portion of it (we call these mileston...

While the vast majority of work done on Upwork goes smoothly for both parties, it's inevitable that an occasional dispute arises. Our escrow dispute system is structured to prot...

If you are working with a freelancer and they become unresponsive for a long period of time, it may be best to pause the contract and wait for contact from the freelancer. In so...