Request a Refund

If you would like to request a refund directly from a freelancer or agency, you can reach out through Upwork within 180 days of the payment. Before making your request Check the...

Dispute an Agency or Freelancer’s Hours

Fixed-price contract? Go here instead. Upwork Hourly Protection allows you to dispute an agency or freelancer’s hours if you feel that you have been billed for more time than th...

Get an Escrow Refund

If you are ending a fixed-price contract and there are remaining funds in escrow that are no longer required for the project, you can request an escrow refund. If you want to co...

Respond to an Escrow Dispute

While the vast majority of work done on Upwork goes smoothly for both parties, occasionally disputes can arise. Upwork Payment Protection is structured to help protect freelance...

Unresponsive Freelancers

If you are working with a freelancer or agency and they become unresponsive for a long period of time, it may be best to pause the contract (if hourly) and wait for contact from...