How to link Jira with Upwork as a client

Learn how to link Jira with Upwork to track freelancer activities, assign issues, and organize hourly work with activity labels.

To help organize and track different work on your projects, you can link your Upwork and Jira accounts in conjunction with the Activities feature. With Activities, you can tag a freelancer's time to different work on hourly contracts.

To assign Activities labels on hourly contracts you will need to create Jira accounts for your freelancers. The freelancer can link their Jira account to Upwork by going to Account settings › Connected Services and providing the Jira credentials you created for them.

When you assign a ticket to the freelancer in Jira, an Activities label will be created for them in Upwork. Freelancers can select from these labels when tracking time to help organize your report, or you can manually add them to the freelancer's work diary.

To link your Jira account for tracking freelancer activities

1. Go to Reports > Spending by activity > Manage activity codes > Advanced options  
2. Link Jira by selecting the Activity Code Source as From Jira
3. Create accounts for freelancers in your Jira
4. Give your freelancers their credentials and ask them to link Jira in Account settings > Connected services
5. Create Jira issues and assign to freelancers — they will see these issues as "activities" in their contracts (Time Tracker, work diary)

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To connect your Jira account(s)

1. Go to Account settings › Connected Services
2. Choose Connect 
3. Enter your Jira account login information and choose Connect

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