Jira Integration for Clients

Clients with Upwork Plus, Upwork Business, or Upwork Enterprise memberships can link their Upwork client and Jira accounts in conjunction with the Activities feature. With Activities, you can tag a freelancer's time to different work on hourly contracts.

To assign Activities labels on hourly contracts you will need to create Jira accounts for your freelancers with usernames that match their Upwork username (please ask your freelancer for this information). The freelancer can link their Jira account to Upwork by going to Settings > App Authorizations and proving the Jira credentials created for them.

When you assign a ticket to the freelancer in Jira, an Activities label will be created for them in Upwork. Freelancers can select from these labels when tracking time to help organize your report or you can manually add them to the freelancer's Work Diary.

  1. Go to Reports > Budgets
  2. Select Manage Activity Codes
  3. Choose From external source, select External Jira System and click Save
  1. Go to Settings > Linked Accounts
  2. Click Connect next to 'Jira Installation Status'
  3. Enter your Jira account information and click Submit

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